---
description: If you're in a hunt for the best solution for your business, learn what OTRS has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OTRS Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [OTRS](/software/102025/otrs) > [OTRS Alternatives](https://www.getapp.sg/alternatives/102025/otrs)

# Alternatives to OTRS

Canonical: https://www.getapp.sg/alternatives/102025/otrs

> Explore the top alternatives to OTRS. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.6/5 (797 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.sg/software/91351/freshservice)
   - [Compare vs OTRS](https://www.getapp.sg/compare/91351/102025/freshservice/vs/otrs)
2. **Remote Monitoring and Management** — 4.5/5 (456 reviews) — Cloud-based IT management platform for MSPs
   - [View profile](https://www.getapp.sg/software/102017/atera)
   - [Compare vs OTRS](https://www.getapp.sg/compare/102017/102025/atera/vs/otrs)
3. **Freshdesk** — 4.5/5 (3473 reviews) — Cloud-based AI help desk for teams of all sizes
   - [View profile](https://www.getapp.sg/software/10317/freshdesk)
   - [Compare vs OTRS](https://www.getapp.sg/compare/10317/102025/freshdesk/vs/otrs)
4. **Zendesk Suite** — 4.4/5 (4090 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.sg/software/9448/zendesk)
   - [Compare vs OTRS](https://www.getapp.sg/compare/9448/102025/zendesk/vs/otrs)
5. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.sg/software/132287/milvus)
   - [Compare vs OTRS](https://www.getapp.sg/compare/102025/132287/otrs/vs/milvus)
6. **LiveAgent** — 4.7/5 (1788 reviews) — Cloud-based customer service platform for all sizes
   - [View profile](https://www.getapp.sg/software/91301/liveagent)
   - [Compare vs OTRS](https://www.getapp.sg/compare/91301/102025/liveagent/vs/otrs)
7. **SysAid** — 4.5/5 (522 reviews) — Cloud-based AI ITSM \& ESM platform for all sizes
   - [View profile](https://www.getapp.sg/software/90863/sysaid)
   - [Compare vs OTRS](https://www.getapp.sg/compare/90863/102025/sysaid/vs/otrs)
8. **Zoho Desk** — 4.5/5 (2215 reviews) — Cloud-based help desk for all business sizes
   - [View profile](https://www.getapp.sg/software/10036/zoho-desk)
   - [Compare vs OTRS](https://www.getapp.sg/compare/10036/102025/zoho-desk/vs/otrs)
9. **LiveChat** — 4.6/5 (1727 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.sg/software/8385/livechat)
   - [Compare vs OTRS](https://www.getapp.sg/compare/8385/102025/livechat/vs/otrs)
10. **JIRA Service Management** — 4.5/5 (776 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.sg/software/91811/jira-service-management)
    - [Compare vs OTRS](https://www.getapp.sg/compare/91811/102025/jira-service-management/vs/otrs)
11. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Cloud IT Help Desk Software
    - [View profile](https://www.getapp.sg/software/20521/manageengine-service-desk-plus)
    - [Compare vs OTRS](https://www.getapp.sg/compare/20521/102025/manageengine-service-desk-plus/vs/otrs)
12. **ServiceNow** — 4.5/5 (358 reviews) — ITSM for automation \& management of IT enterprise services
    - [View profile](https://www.getapp.sg/software/9156/servicenow)
    - [Compare vs OTRS](https://www.getapp.sg/compare/9156/102025/servicenow/vs/otrs)
13. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.sg/software/105081/tidio-chat)
    - [Compare vs OTRS](https://www.getapp.sg/compare/102025/105081/otrs/vs/tidio-chat)
14. **Salesforce Service Cloud** — 4.5/5 (829 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.sg/software/91754/salesforce-1-service-cloud)
    - [Compare vs OTRS](https://www.getapp.sg/compare/91754/102025/salesforce-1-service-cloud/vs/otrs)
15. **ServiceTonic** — 4.6/5 (8 reviews) — ServiceTonic targets small and medium size enterprises
    - [View profile](https://www.getapp.sg/software/2072659/servicetonic)
    - [Compare vs OTRS](https://www.getapp.sg/compare/102025/2072659/otrs/vs/servicetonic)
16. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
    - [View profile](https://www.getapp.sg/software/1336/solarwinds-service-desk)
    - [Compare vs OTRS](https://www.getapp.sg/compare/1336/102025/solarwinds-service-desk/vs/otrs)
17. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.sg/software/101433/issuetrak)
    - [Compare vs OTRS](https://www.getapp.sg/compare/101433/102025/issuetrak/vs/otrs)
18. **TeamDynamix** — 4.4/5 (170 reviews) — IT service management platform
    - [View profile](https://www.getapp.sg/software/2059330/teamdynamix-itsm-ppm)
    - [Compare vs OTRS](https://www.getapp.sg/compare/102025/2059330/otrs/vs/teamdynamix-itsm-ppm)
19. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.sg/software/120371/boss-solutions-suite)
    - [Compare vs OTRS](https://www.getapp.sg/compare/102025/120371/otrs/vs/boss-solutions-suite)
20. **Bitrix24** — 4.2/5 (1003 reviews) — Cloud \& on-premises workspace for all business sizes
    - [View profile](https://www.getapp.sg/software/90602/bitrix24)
    - [Compare vs OTRS](https://www.getapp.sg/compare/90602/102025/bitrix24/vs/otrs)

## Related Categories

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)
- [Workflow Management Software](https://www.getapp.sg/directory/566/business-workflow/software)
- [Issue Tracking Software](https://www.getapp.sg/directory/580/issue-tracking/software)
- [IT Service Software](https://www.getapp.sg/directory/1049/it-service/software)

## Links

- [View on GetApp](https://www.getapp.sg/alternatives/102025/otrs)
- [View Product Profile](https://www.getapp.sg/software/102025/otrs)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/102025/otrs> |
| de-AT | <https://www.getapp.at/alternatives/102025/otrs> |
| en | <https://www.getapp.com/customer-service-support-software/a/otrs/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/102025/otrs> |
| en-AU | <https://www.getapp.com.au/alternatives/102025/otrs> |
| en-CA | <https://www.getapp.ca/alternatives/102025/otrs> |
| en-GB | <https://www.getapp.co.uk/alternatives/102025/otrs> |
| en-IE | <https://www.getapp.ie/alternatives/102025/otrs> |
| en-NZ | <https://www.getapp.co.nz/alternatives/102025/otrs> |
| en-SG | <https://www.getapp.sg/alternatives/102025/otrs> |
| en-ZA | <https://www.getapp.za.com/alternatives/102025/otrs> |
| es | <https://www.getapp.es/alternatives/102025/otrs> |
| es-CL | <https://www.getapp.cl/alternatives/102025/otrs> |
| es-CO | <https://www.getapp.com.co/alternatives/102025/otrs> |
| es-MX | <https://www.getapp.com.mx/alternatives/102025/otrs> |
| fr | <https://www.getapp.fr/alternatives/102025/otrs> |
| fr-BE | <https://fr.getapp.be/alternatives/102025/otrs> |
| fr-CA | <https://fr.getapp.ca/alternatives/102025/otrs> |
| nl | <https://www.getapp.nl/alternatives/102025/otrs> |
| nl-BE | <https://www.getapp.be/alternatives/102025/otrs> |

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