---
description: If you're in a hunt for the best solution for your business, learn what OTRS has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OTRS Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [OTRS](/software/102025/otrs) > [OTRS Alternatives](https://www.getapp.sg/alternatives/102025/otrs)

# Alternatives to OTRS

Canonical: https://www.getapp.sg/alternatives/102025/otrs

> Explore the top alternatives to OTRS. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Freshservice** — 4.5/5 (768 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.sg/software/91351/freshservice)
   - [Compare vs OTRS](https://www.getapp.sg/compare/91351/102025/freshservice/vs/otrs)
2. **Freshdesk** — 4.5/5 (3465 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.sg/software/10317/freshdesk)
   - [Compare vs OTRS](https://www.getapp.sg/compare/10317/102025/freshdesk/vs/otrs)
3. **Zendesk Suite** — 4.4/5 (4087 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.sg/software/9448/zendesk)
   - [Compare vs OTRS](https://www.getapp.sg/compare/9448/102025/zendesk/vs/otrs)
4. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.sg/software/132287/milvus)
   - [Compare vs OTRS](https://www.getapp.sg/compare/102025/132287/otrs/vs/milvus)
5. **LiveAgent** — 4.7/5 (1787 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.sg/software/91301/liveagent)
   - [Compare vs OTRS](https://www.getapp.sg/compare/91301/102025/liveagent/vs/otrs)
6. **SysAid** — 4.5/5 (521 reviews) — AI-enabled ITSM platform for businesses of all sizes
   - [View profile](https://www.getapp.sg/software/90863/sysaid)
   - [Compare vs OTRS](https://www.getapp.sg/compare/90863/102025/sysaid/vs/otrs)
7. **Zoho Desk** — 4.5/5 (2213 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.sg/software/10036/zoho-desk)
   - [Compare vs OTRS](https://www.getapp.sg/compare/10036/102025/zoho-desk/vs/otrs)
8. **LiveChat** — 4.6/5 (1727 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.sg/software/8385/livechat)
   - [Compare vs OTRS](https://www.getapp.sg/compare/8385/102025/livechat/vs/otrs)
9. **JIRA Service Management** — 4.5/5 (770 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.sg/software/91811/jira-service-management)
   - [Compare vs OTRS](https://www.getapp.sg/compare/91811/102025/jira-service-management/vs/otrs)
10. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Cloud IT Help Desk Software
    - [View profile](https://www.getapp.sg/software/20521/manageengine-service-desk-plus)
    - [Compare vs OTRS](https://www.getapp.sg/compare/20521/102025/manageengine-service-desk-plus/vs/otrs)
11. **ServiceNow** — 4.5/5 (352 reviews) — ITSM for automation \& management of IT enterprise services
    - [View profile](https://www.getapp.sg/software/9156/servicenow)
    - [Compare vs OTRS](https://www.getapp.sg/compare/9156/102025/servicenow/vs/otrs)
12. **Salesforce Service Cloud** — 4.5/5 (825 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.sg/software/91754/salesforce-1-service-cloud)
    - [Compare vs OTRS](https://www.getapp.sg/compare/91754/102025/salesforce-1-service-cloud/vs/otrs)
13. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.sg/software/105081/tidio-chat)
    - [Compare vs OTRS](https://www.getapp.sg/compare/102025/105081/otrs/vs/tidio-chat)
14. **ServiceTonic** — 4.6/5 (8 reviews) — ServiceTonic targets small and medium size enterprises
    - [View profile](https://www.getapp.sg/software/2072659/servicetonic)
    - [Compare vs OTRS](https://www.getapp.sg/compare/102025/2072659/otrs/vs/servicetonic)
15. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
    - [View profile](https://www.getapp.sg/software/1336/solarwinds-service-desk)
    - [Compare vs OTRS](https://www.getapp.sg/compare/1336/102025/solarwinds-service-desk/vs/otrs)
16. **TeamDynamix** — 4.4/5 (170 reviews) — IT service management platform
    - [View profile](https://www.getapp.sg/software/2059330/teamdynamix-itsm-ppm)
    - [Compare vs OTRS](https://www.getapp.sg/compare/102025/2059330/otrs/vs/teamdynamix-itsm-ppm)
17. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.sg/software/101433/issuetrak)
    - [Compare vs OTRS](https://www.getapp.sg/compare/101433/102025/issuetrak/vs/otrs)
18. **Bitrix24** — 4.2/5 (997 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.sg/software/90602/bitrix24)
    - [Compare vs OTRS](https://www.getapp.sg/compare/90602/102025/bitrix24/vs/otrs)
19. **Atera** — 4.5/5 (449 reviews) — Cloud and mobile-based IT management platform with AI
    - [View profile](https://www.getapp.sg/software/102017/atera)
    - [Compare vs OTRS](https://www.getapp.sg/compare/102017/102025/atera/vs/otrs)
20. **Intercom** — 4.5/5 (1134 reviews) — AI-powered customer service with helpdesk
    - [View profile](https://www.getapp.sg/software/91379/intercom)
    - [Compare vs OTRS](https://www.getapp.sg/compare/91379/102025/intercom/vs/otrs)

## Related Categories

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)
- [Workflow Management Software](https://www.getapp.sg/directory/566/business-workflow/software)
- [Issue Tracking Software](https://www.getapp.sg/directory/580/issue-tracking/software)
- [IT Service Software](https://www.getapp.sg/directory/1049/it-service/software)

## Links

- [View on GetApp](https://www.getapp.sg/alternatives/102025/otrs)
- [View Product Profile](https://www.getapp.sg/software/102025/otrs)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/102025/otrs> |
| de-AT | <https://www.getapp.at/alternatives/102025/otrs> |
| en | <https://www.getapp.com/customer-service-support-software/a/otrs/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/102025/otrs> |
| en-AU | <https://www.getapp.com.au/alternatives/102025/otrs> |
| en-CA | <https://www.getapp.ca/alternatives/102025/otrs> |
| en-GB | <https://www.getapp.co.uk/alternatives/102025/otrs> |
| en-IE | <https://www.getapp.ie/alternatives/102025/otrs> |
| en-NZ | <https://www.getapp.co.nz/alternatives/102025/otrs> |
| en-SG | <https://www.getapp.sg/alternatives/102025/otrs> |
| en-ZA | <https://www.getapp.za.com/alternatives/102025/otrs> |
| es | <https://www.getapp.es/alternatives/102025/otrs> |
| es-CL | <https://www.getapp.cl/alternatives/102025/otrs> |
| es-CO | <https://www.getapp.com.co/alternatives/102025/otrs> |
| es-MX | <https://www.getapp.com.mx/alternatives/102025/otrs> |
| fr | <https://www.getapp.fr/alternatives/102025/otrs> |
| fr-BE | <https://fr.getapp.be/alternatives/102025/otrs> |
| fr-CA | <https://fr.getapp.ca/alternatives/102025/otrs> |
| nl | <https://www.getapp.nl/alternatives/102025/otrs> |
| nl-BE | <https://www.getapp.be/alternatives/102025/otrs> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"OTRS","description":"Whether you would like a cheaper alternative to OTRS or a similar software with more features, we can help you. Use GetApp Singapore filters to pick the best for your business needs.","url":"https://www.getapp.sg/alternatives/102025/otrs","about":{"@id":"https://www.getapp.sg/alternatives/102025/otrs#software"},"breadcrumb":{"@id":"https://www.getapp.sg/alternatives/102025/otrs#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/alternatives/102025/otrs#webpage","mainEntity":{"@id":"https://www.getapp.sg/alternatives/102025/otrs#software"},"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"OTRS","url":"https://www.getapp.sg/software/102025/otrs","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/102025/otrs#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":96}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"OTRS","position":3,"item":"/software/102025/otrs","@type":"ListItem"},{"name":"OTRS Alternatives","position":4,"item":"https://www.getapp.sg/alternatives/102025/otrs","@type":"ListItem"}],"@id":"https://www.getapp.sg/alternatives/102025/otrs#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"OTRS Alternatives &amp; Competitors | GetApp Singapore 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Freshservice","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.getapp.sg/software/91351/freshservice","@type":"ListItem"},{"name":"Freshdesk","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.getapp.sg/software/10317/freshdesk","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.sg/software/9448/zendesk","@type":"ListItem"},{"name":"Milvus","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.getapp.sg/software/132287/milvus","@type":"ListItem"},{"name":"LiveAgent","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.getapp.sg/software/91301/liveagent","@type":"ListItem"},{"name":"SysAid","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.getapp.sg/software/90863/sysaid","@type":"ListItem"},{"name":"Zoho Desk","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.getapp.sg/software/10036/zoho-desk","@type":"ListItem"},{"name":"LiveChat","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.getapp.sg/software/8385/livechat","@type":"ListItem"},{"name":"JIRA Service Management","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.getapp.sg/software/91811/jira-service-management","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.getapp.sg/software/20521/manageengine-service-desk-plus","@type":"ListItem"},{"name":"ServiceNow","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.getapp.sg/software/9156/servicenow","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.getapp.sg/software/91754/salesforce-1-service-cloud","@type":"ListItem"},{"name":"Tidio","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.getapp.sg/software/105081/tidio-chat","@type":"ListItem"},{"name":"ServiceTonic","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e7a4725-eda6-4e41-a27e-368c11425e63.png","url":"https://www.getapp.sg/software/2072659/servicetonic","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.getapp.sg/software/1336/solarwinds-service-desk","@type":"ListItem"},{"name":"TeamDynamix","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.getapp.sg/software/2059330/teamdynamix-itsm-ppm","@type":"ListItem"},{"name":"Issuetrak","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.getapp.sg/software/101433/issuetrak","@type":"ListItem"},{"name":"Bitrix24","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.getapp.sg/software/90602/bitrix24","@type":"ListItem"},{"name":"Atera","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dacd0af6-7ea8-4ce0-a12e-5cb4ff7a8377.jpeg","url":"https://www.getapp.sg/software/102017/atera","@type":"ListItem"},{"name":"Intercom","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.getapp.sg/software/91379/intercom","@type":"ListItem"}],"@id":"https://www.getapp.sg/alternatives/102025/otrs#itemlist","numberOfItems":20}
</script>