---
description: If you're in a hunt for the best solution for your business, learn what OTRS has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OTRS Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [OTRS](/software/102025/otrs) > [OTRS Alternatives](https://www.getapp.sg/alternatives/102025/otrs)

# Alternatives to OTRS

Canonical: https://www.getapp.sg/alternatives/102025/otrs

> Explore the top alternatives to OTRS. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **HubSpot Service Hub** — 4.4/5 (193 reviews) — Keep customers longer.
   - [View profile](https://www.getapp.sg/software/119575/hubspot-service-hub)
   - [Compare vs OTRS](https://www.getapp.sg/compare/102025/119575/otrs/vs/hubspot-service-hub)
2. **Salesforce Sales Cloud** — 4.4/5 (18816 reviews) — Cloud-based CRM and sales automation software
   - [View profile](https://www.getapp.sg/software/90378/salesforce)
   - [Compare vs OTRS](https://www.getapp.sg/compare/90378/102025/salesforce/vs/otrs)
3. **Zendesk Suite** — 4.4/5 (4094 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.sg/software/9448/zendesk)
   - [Compare vs OTRS](https://www.getapp.sg/compare/9448/102025/zendesk/vs/otrs)
4. **LiveChat** — 4.6/5 (1729 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.sg/software/8385/livechat)
   - [Compare vs OTRS](https://www.getapp.sg/compare/8385/102025/livechat/vs/otrs)
5. **LiveAgent** — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
   - [View profile](https://www.getapp.sg/software/91301/liveagent)
   - [Compare vs OTRS](https://www.getapp.sg/compare/91301/102025/liveagent/vs/otrs)
6. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.sg/software/132287/milvus)
   - [Compare vs OTRS](https://www.getapp.sg/compare/102025/132287/otrs/vs/milvus)
7. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.sg/software/105081/tidio-chat)
   - [Compare vs OTRS](https://www.getapp.sg/compare/102025/105081/otrs/vs/tidio-chat)
8. **HelpDesk** — 4.6/5 (184 reviews) — AI-powered ticketing system
   - [View profile](https://www.getapp.sg/software/116767/helpdesk)
   - [Compare vs OTRS](https://www.getapp.sg/compare/102025/116767/otrs/vs/helpdesk)
9. **Zoho Desk** — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
   - [View profile](https://www.getapp.sg/software/10036/zoho-desk)
   - [Compare vs OTRS](https://www.getapp.sg/compare/10036/102025/zoho-desk/vs/otrs)
10. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.sg/software/91754/salesforce)
    - [Compare vs OTRS](https://www.getapp.sg/compare/91754/102025/salesforce/vs/otrs)
11. **Dynamics 365** — 4.4/5 (5864 reviews) — ERP and CRM applications from Microsoft
    - [View profile](https://www.getapp.sg/software/90844/dynamics-365)
    - [Compare vs OTRS](https://www.getapp.sg/compare/90844/102025/dynamics-365/vs/otrs)
12. **Zoho Assist** — 4.7/5 (1507 reviews) — Cloud-based remote support solution
    - [View profile](https://www.getapp.sg/software/9913/zoho-assist)
    - [Compare vs OTRS](https://www.getapp.sg/compare/9913/102025/zoho-assist/vs/otrs)
13. **JIRA Service Management** — 4.5/5 (779 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.sg/software/91811/jira-service-management)
    - [Compare vs OTRS](https://www.getapp.sg/compare/91811/102025/jira-service-management/vs/otrs)
14. **Bitrix24** — 4.2/5 (1008 reviews) — Cloud \& on-premises workspace for all business sizes
    - [View profile](https://www.getapp.sg/software/90602/bitrix24)
    - [Compare vs OTRS](https://www.getapp.sg/compare/90602/102025/bitrix24/vs/otrs)
15. **Supportbench** — 4.8/5 (131 reviews) — The Only AI Customer Support Platform
    - [View profile](https://www.getapp.sg/software/105673/supportbench)
    - [Compare vs OTRS](https://www.getapp.sg/compare/102025/105673/otrs/vs/supportbench)
16. **Yonyx** — 4.7/5 (259 reviews) — Decision tree driven Interactive guides for customer service
    - [View profile](https://www.getapp.sg/software/91207/agi-self-service)
    - [Compare vs OTRS](https://www.getapp.sg/compare/91207/102025/agi-self-service/vs/otrs)
17. **TeamSupport** — 4.5/5 (850 reviews) — Cloud-based B2B customer support platform with AI
    - [View profile](https://www.getapp.sg/software/8670/teamsupport)
    - [Compare vs OTRS](https://www.getapp.sg/compare/8670/102025/teamsupport/vs/otrs)
18. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.sg/software/101433/issuetrak)
    - [Compare vs OTRS](https://www.getapp.sg/compare/101433/102025/issuetrak/vs/otrs)
19. **Front** — 4.5/5 (293 reviews) — AI-enabled customer service platform for collaboration
    - [View profile](https://www.getapp.sg/software/102177/front)
    - [Compare vs OTRS](https://www.getapp.sg/compare/102025/102177/otrs/vs/front)
20. **Odoo** — 4.2/5 (1338 reviews) — All-in-one open-source business software
    - [View profile](https://www.getapp.sg/software/102445/odoo)
    - [Compare vs OTRS](https://www.getapp.sg/compare/102025/102445/otrs/vs/odoo)

## Related Categories

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)
- [Workflow Management Software](https://www.getapp.sg/directory/566/business-workflow/software)
- [Issue Tracking Software](https://www.getapp.sg/directory/580/issue-tracking/software)
- [IT Service Software](https://www.getapp.sg/directory/1049/it-service/software)

## Links

- [View on GetApp](https://www.getapp.sg/alternatives/102025/otrs)
- [View Product Profile](https://www.getapp.sg/software/102025/otrs)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/102025/otrs> |
| de-AT | <https://www.getapp.at/alternatives/102025/otrs> |
| en | <https://www.getapp.com/customer-service-support-software/a/otrs/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/102025/otrs> |
| en-AU | <https://www.getapp.com.au/alternatives/102025/otrs> |
| en-CA | <https://www.getapp.ca/alternatives/102025/otrs> |
| en-GB | <https://www.getapp.co.uk/alternatives/102025/otrs> |
| en-IE | <https://www.getapp.ie/alternatives/102025/otrs> |
| en-NZ | <https://www.getapp.co.nz/alternatives/102025/otrs> |
| en-SG | <https://www.getapp.sg/alternatives/102025/otrs> |
| en-ZA | <https://www.getapp.za.com/alternatives/102025/otrs> |
| es | <https://www.getapp.es/alternatives/102025/otrs> |
| es-CL | <https://www.getapp.cl/alternatives/102025/otrs> |
| es-CO | <https://www.getapp.com.co/alternatives/102025/otrs> |
| es-MX | <https://www.getapp.com.mx/alternatives/102025/otrs> |
| fr | <https://www.getapp.fr/alternatives/102025/otrs> |
| fr-BE | <https://fr.getapp.be/alternatives/102025/otrs> |
| fr-CA | <https://fr.getapp.ca/alternatives/102025/otrs> |
| nl | <https://www.getapp.nl/alternatives/102025/otrs> |
| nl-BE | <https://www.getapp.be/alternatives/102025/otrs> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"OTRS","description":"Whether you would like a cheaper alternative to OTRS or a similar software with more features, we can help you. Use GetApp Singapore filters to pick the best for your business needs.","url":"https://www.getapp.sg/alternatives/102025/otrs","about":{"@id":"https://www.getapp.sg/alternatives/102025/otrs#software"},"breadcrumb":{"@id":"https://www.getapp.sg/alternatives/102025/otrs#breadcrumblist"},"@id":"https://www.getapp.sg/alternatives/102025/otrs#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"},"mainEntity":{"@id":"https://www.getapp.sg/alternatives/102025/otrs#software"}},{"name":"OTRS","url":"https://www.getapp.sg/software/102025/otrs","@id":"https://www.getapp.sg/software/102025/otrs#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":96,"ratingValue":4.4}},{"@id":"https://www.getapp.sg/alternatives/102025/otrs#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"OTRS","position":3,"item":"/software/102025/otrs","@type":"ListItem"},{"name":"OTRS Alternatives","position":4,"item":"https://www.getapp.sg/alternatives/102025/otrs","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"OTRS Alternatives &amp; Competitors | GetApp Singapore 2026","@context":"https://schema.org","@id":"https://www.getapp.sg/alternatives/102025/otrs#itemlist","@type":"ItemList","itemListElement":[{"name":"HubSpot Service Hub","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.getapp.sg/software/119575/hubspot-service-hub","@type":"ListItem"},{"name":"Salesforce Sales Cloud","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.getapp.sg/software/90378/salesforce","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.sg/software/9448/zendesk","@type":"ListItem"},{"name":"LiveChat","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.getapp.sg/software/8385/livechat","@type":"ListItem"},{"name":"LiveAgent","position":5,"image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.getapp.sg/software/91301/liveagent","@type":"ListItem"},{"name":"Milvus","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.getapp.sg/software/132287/milvus","@type":"ListItem"},{"name":"Tidio","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.getapp.sg/software/105081/tidio-chat","@type":"ListItem"},{"name":"HelpDesk","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/530d447b-5555-4e1c-b09d-e4dcf17dbec2.png","url":"https://www.getapp.sg/software/116767/helpdesk","@type":"ListItem"},{"name":"Zoho Desk","position":9,"image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.getapp.sg/software/10036/zoho-desk","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.getapp.sg/software/91754/salesforce","@type":"ListItem"},{"name":"Dynamics 365","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.getapp.sg/software/90844/dynamics-365","@type":"ListItem"},{"name":"Zoho Assist","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6275ea1-8489-4f86-a030-526d3e2ae20e.jpeg","url":"https://www.getapp.sg/software/9913/zoho-assist","@type":"ListItem"},{"name":"JIRA Service Management","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.getapp.sg/software/91811/jira-service-management","@type":"ListItem"},{"name":"Bitrix24","position":14,"image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.getapp.sg/software/90602/bitrix24","@type":"ListItem"},{"name":"Supportbench","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.getapp.sg/software/105673/supportbench","@type":"ListItem"},{"name":"Yonyx","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.getapp.sg/software/91207/agi-self-service","@type":"ListItem"},{"name":"TeamSupport","position":17,"image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.getapp.sg/software/8670/teamsupport","@type":"ListItem"},{"name":"Issuetrak","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.getapp.sg/software/101433/issuetrak","@type":"ListItem"},{"name":"Front","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.getapp.sg/software/102177/front","@type":"ListItem"},{"name":"Odoo","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.getapp.sg/software/102445/odoo","@type":"ListItem"}],"numberOfItems":20}
</script>