---
description: If you're in a hunt for the best solution for your business, learn what Freshdesk has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk](/software/10317/freshdesk) > [Freshdesk Alternatives](https://www.getapp.sg/alternatives/10317/freshdesk)

# Alternatives to Freshdesk

Canonical: https://www.getapp.sg/alternatives/10317/freshdesk

> Explore the top alternatives to Freshdesk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **LiveAgent** — 4.7/5 (1787 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.sg/software/91301/liveagent)
   - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/91301/freshdesk/vs/liveagent)
2. **Salesforce Sales Cloud** — 4.4/5 (18791 reviews) — Cloud-based CRM and sales automation software
   - [View profile](https://www.getapp.sg/software/90378/salesforce)
   - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/90378/freshdesk/vs/salesforce)
3. **Zendesk Suite** — 4.4/5 (4085 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.sg/software/9448/zendesk)
   - [Compare vs Freshdesk](https://www.getapp.sg/compare/9448/10317/zendesk/vs/freshdesk)
4. **LiveChat** — 4.6/5 (1727 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.sg/software/8385/livechat)
   - [Compare vs Freshdesk](https://www.getapp.sg/compare/8385/10317/livechat/vs/freshdesk)
5. **Zoho Desk** — 4.5/5 (2213 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.sg/software/10036/zoho-desk)
   - [Compare vs Freshdesk](https://www.getapp.sg/compare/10036/10317/zoho-desk/vs/freshdesk)
6. **Dynamics 365** — 4.4/5 (5834 reviews) — ERP and CRM applications from Microsoft
   - [View profile](https://www.getapp.sg/software/90844/dynamics-365)
   - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/90844/freshdesk/vs/dynamics-365)
7. **HelpDesk** — 4.6/5 (181 reviews) — Ticketing software for effortless customer support
   - [View profile](https://www.getapp.sg/software/116767/helpdesk)
   - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/116767/freshdesk/vs/helpdesk)
8. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.sg/software/105081/tidio-chat)
   - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/105081/freshdesk/vs/tidio-chat)
9. **Salesforce Service Cloud** — 4.5/5 (825 reviews) — AI powered customer service management platform
   - [View profile](https://www.getapp.sg/software/91754/salesforce-1-service-cloud)
   - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/91754/freshdesk/vs/salesforce-1-service-cloud)
10. **Intercom** — 4.5/5 (1134 reviews) — AI-powered customer service with helpdesk
    - [View profile](https://www.getapp.sg/software/91379/intercom)
    - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/91379/freshdesk/vs/intercom)
11. **Bitrix24** — 4.2/5 (997 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.sg/software/90602/bitrix24)
    - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/90602/freshdesk/vs/bitrix24)
12. **Zoho Assist** — 4.7/5 (1453 reviews) — Cloud-based remote support solution
    - [View profile](https://www.getapp.sg/software/9913/zoho-assist)
    - [Compare vs Freshdesk](https://www.getapp.sg/compare/9913/10317/zoho-assist/vs/freshdesk)
13. **Odoo** — 4.2/5 (1316 reviews) — All-in-one open-source business software
    - [View profile](https://www.getapp.sg/software/102445/odoo)
    - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/102445/freshdesk/vs/odoo)
14. **Yonyx** — 4.7/5 (258 reviews) — Decision tree driven Interactive guides for customer service
    - [View profile](https://www.getapp.sg/software/91207/agi-self-service)
    - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/91207/freshdesk/vs/agi-self-service)
15. **JIRA Service Management** — 4.5/5 (770 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.sg/software/91811/jira-service-management)
    - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/91811/freshdesk/vs/jira-service-management)
16. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center software
    - [View profile](https://www.getapp.sg/software/8391/incontact-call-center-software)
    - [Compare vs Freshdesk](https://www.getapp.sg/compare/8391/10317/incontact-call-center-software/vs/freshdesk)
17. **Gladly** — 4.8/5 (139 reviews) — Cloud-based customer service platform
    - [View profile](https://www.getapp.sg/software/106673/gladly)
    - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/106673/freshdesk/vs/gladly)
18. **Supportbench** — 4.9/5 (116 reviews) — The Only AI Customer Support Platform
    - [View profile](https://www.getapp.sg/software/105673/supportbench)
    - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/105673/freshdesk/vs/supportbench)
19. **TeamSupport** — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
    - [View profile](https://www.getapp.sg/software/8670/teamsupport)
    - [Compare vs Freshdesk](https://www.getapp.sg/compare/8670/10317/teamsupport/vs/freshdesk)
20. **Genesys Cloud CX** — 4.3/5 (265 reviews) — AI-enabled experience orchestration platform
    - [View profile](https://www.getapp.sg/software/104597/genesys-cloud)
    - [Compare vs Freshdesk](https://www.getapp.sg/compare/10317/104597/freshdesk/vs/genesys-cloud)

## Related Categories

- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [Knowledge Management Software](https://www.getapp.sg/directory/257/knowledge-management/software)
- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)
- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [Issue Tracking Software](https://www.getapp.sg/directory/580/issue-tracking/software)

## Links

- [View on GetApp](https://www.getapp.sg/alternatives/10317/freshdesk)
- [View Product Profile](https://www.getapp.sg/software/10317/freshdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/10317/freshdesk> |
| de-AT | <https://www.getapp.at/alternatives/10317/freshdesk> |
| en | <https://www.getapp.com/customer-management-software/a/freshdesk/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/10317/freshdesk> |
| en-AU | <https://www.getapp.com.au/alternatives/10317/freshdesk> |
| en-CA | <https://www.getapp.ca/alternatives/10317/freshdesk> |
| en-GB | <https://www.getapp.co.uk/alternatives/10317/freshdesk> |
| en-IE | <https://www.getapp.ie/alternatives/10317/freshdesk> |
| en-NZ | <https://www.getapp.co.nz/alternatives/10317/freshdesk> |
| en-SG | <https://www.getapp.sg/alternatives/10317/freshdesk> |
| en-ZA | <https://www.getapp.za.com/alternatives/10317/freshdesk> |
| es | <https://www.getapp.es/alternatives/10317/freshdesk> |
| es-CL | <https://www.getapp.cl/alternatives/10317/freshdesk> |
| es-CO | <https://www.getapp.com.co/alternatives/10317/freshdesk> |
| es-MX | <https://www.getapp.com.mx/alternatives/10317/freshdesk> |
| fr | <https://www.getapp.fr/alternatives/10317/freshdesk> |
| fr-BE | <https://fr.getapp.be/alternatives/10317/freshdesk> |
| fr-CA | <https://fr.getapp.ca/alternatives/10317/freshdesk> |
| nl | <https://www.getapp.nl/alternatives/10317/freshdesk> |
| nl-BE | <https://www.getapp.be/alternatives/10317/freshdesk> |
| pt | <https://www.getapp.com.br/alternatives/10317/freshdesk> |
| pt-PT | <https://www.getapp.pt/alternatives/10317/freshdesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk","description":"Whether you would like a cheaper alternative to Freshdesk or a similar software with more features, we can help you. Use GetApp Singapore filters to pick the best for your business needs.","url":"https://www.getapp.sg/alternatives/10317/freshdesk","about":{"@id":"https://www.getapp.sg/alternatives/10317/freshdesk#software"},"breadcrumb":{"@id":"https://www.getapp.sg/alternatives/10317/freshdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/alternatives/10317/freshdesk#webpage","mainEntity":{"@id":"https://www.getapp.sg/alternatives/10317/freshdesk#software"},"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Freshdesk","url":"https://www.getapp.sg/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3461,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk","position":3,"item":"/software/10317/freshdesk","@type":"ListItem"},{"name":"Freshdesk Alternatives","position":4,"item":"https://www.getapp.sg/alternatives/10317/freshdesk","@type":"ListItem"}],"@id":"https://www.getapp.sg/alternatives/10317/freshdesk#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Freshdesk Alternatives &amp; Competitors | GetApp Singapore 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"LiveAgent","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.getapp.sg/software/91301/liveagent","@type":"ListItem"},{"name":"Salesforce Sales Cloud","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.getapp.sg/software/90378/salesforce","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.sg/software/9448/zendesk","@type":"ListItem"},{"name":"LiveChat","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.getapp.sg/software/8385/livechat","@type":"ListItem"},{"name":"Zoho Desk","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.getapp.sg/software/10036/zoho-desk","@type":"ListItem"},{"name":"Dynamics 365","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.getapp.sg/software/90844/dynamics-365","@type":"ListItem"},{"name":"HelpDesk","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.getapp.sg/software/116767/helpdesk","@type":"ListItem"},{"name":"Tidio","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.getapp.sg/software/105081/tidio-chat","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.getapp.sg/software/91754/salesforce-1-service-cloud","@type":"ListItem"},{"name":"Intercom","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.getapp.sg/software/91379/intercom","@type":"ListItem"},{"name":"Bitrix24","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.getapp.sg/software/90602/bitrix24","@type":"ListItem"},{"name":"Zoho Assist","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6275ea1-8489-4f86-a030-526d3e2ae20e.jpeg","url":"https://www.getapp.sg/software/9913/zoho-assist","@type":"ListItem"},{"name":"Odoo","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.getapp.sg/software/102445/odoo","@type":"ListItem"},{"name":"Yonyx","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.getapp.sg/software/91207/agi-self-service","@type":"ListItem"},{"name":"JIRA Service Management","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.getapp.sg/software/91811/jira-service-management","@type":"ListItem"},{"name":"NiCE CXone","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.getapp.sg/software/8391/incontact-call-center-software","@type":"ListItem"},{"name":"Gladly","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.getapp.sg/software/106673/gladly","@type":"ListItem"},{"name":"Supportbench","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.getapp.sg/software/105673/supportbench","@type":"ListItem"},{"name":"TeamSupport","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.getapp.sg/software/8670/teamsupport","@type":"ListItem"},{"name":"Genesys Cloud CX","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.getapp.sg/software/104597/genesys-cloud","@type":"ListItem"}],"@id":"https://www.getapp.sg/alternatives/10317/freshdesk#itemlist","numberOfItems":20}
</script>