Freshdesk Alternatives

How are these alternatives similar to Freshdesk?

The alternatives suggested are similar to Freshdesk in terms of common software categories, shared features and the number of verified user reviews. Explore the following Freshdesk alternatives to see if there are any Freshdesk competitors that you should also consider in your software research.


Top 20 alternatives

ServiceNow Customer Service Management

Automate requests and deliver effortless experiences

Overview

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice. Read more about ServiceNow Customer Service Management

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.1 0.3

Dynamics 365

ERP and CRM applications from Microsoft

Overview

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Read more about Dynamics 365

Business size

S M L

Starting from: US$50.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.3

Kustomer

Modern Customer Service Software For Customer-First Brands

Overview

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. Read more about Kustomer

Business size

S M L

Starting from: US$89.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.1

HappyFox Help Desk

Helpdesk, customer support software

Overview

HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums. Read more about HappyFox Help Desk

Business size

S M L

Starting from: US$39.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.1

ManageEngine Endpoint Central

Desktop, mobile device & patch management software

Overview

An integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones Read more about ManageEngine Endpoint Central

Business size

S M L

Starting from: US$795.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.1

Zoho CRM

CRM software that helps you sell smarter, better, faster.

Overview

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat. Read more about Zoho CRM

Business size

S M L

Starting from: US$14.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.1

Verloop

Conversational AI for Customer Support

Overview

Verloop.io is building the operating system for customer support. Our advanced conversational AI helps brands scale their support, reduce expenses and gain complete visibility into their customer support operations. We combine the power of ML, ASR and NLP to transform the way support is delivered. Read more about Verloop

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.6 0.2

Overview

ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management. Read more about ManageEngine ServiceDesk Plus

Business size

S M L

Starting from: US$16.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.1

Atera

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

Overview

Atera’s all-in-one help desk and RMM platform is specifically tailored to help IT professionals streamline their day-to-day tasks. This includes Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one dashboard. Read more about Atera

Business size

S M L

Starting from: US$129.00
  • Free Version
  • Free Trial
Value for Money 4.7 0.3

Kayako

Unified customer service platform

Overview

Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako

Business size

S M L

Starting from: US$30.00
  • Free Version
  • Free Trial
Value for Money 3.8 0.6

Gorgias

Help desk and customer service solution

Overview

The ONLY help desk & ticketing app specifically DESIGNED FOR SHOPIFY (integrates with Magento & BigCommerce too). Centralize your helpdesk by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more. Cut support times by 43% with the #1-rated helpdesk on Shopify. Read more about Gorgias

Business size

S M L

Starting from: US$60.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.1

HubSpot CRM

Everything you need to sell in one integrated suite

Overview

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data Read more about HubSpot CRM

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.3 0.1

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

Overview

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub

Business size

S M L

Starting from: US$20.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.1

ServiceNow

Enterprise IT service cloud solutions

Overview

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance. Read more about ServiceNow

Business size

S M L

Starting from: US$100.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.2

monday.com

Project Management Made Easy

Overview

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Read more about monday.com

Business size

S M L

Starting from: US$9.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.1

Help Scout

Deliver world-class support from one easy-to-use platform.

Overview

Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible. Read more about Help Scout

Business size

S M L

Starting from: US$20.00
  • Free Version
  • Free Trial
Value for Money 4.4

Spiceworks Cloud Help Desk

Server and website monitoring software

Overview

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most! Read more about Spiceworks Cloud Help Desk

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.6 0.2

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud

Business size

S M L

Starting from: US$25.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.3

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required. Read more about LiveAgent

Business size

S M L

Starting from:

Not provided by vendor

Pricing plans
Value for Money 4.7 0.3 View Pricing Plans

Front

How 8,000+ companies streamline customer communication.

Overview

Front is a help desk solution that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email. Read more about Front

Business size

S M L

Starting from: US$19.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.3

Quick view of Freshdesk

Business size

S M L

Pricing starting from:

US$15.00

  • Free Version
  • Free Trial

Value for Money

4.4