---
description: If you're in a hunt for the best solution for your business, learn what Genesys Cloud CX has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Genesys Cloud CX Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Genesys Cloud CX](/software/104597/genesys-cloud) > [Genesys Cloud CX Alternatives](https://www.getapp.sg/alternatives/104597/genesys-cloud)

# Alternatives to Genesys Cloud CX

Canonical: https://www.getapp.sg/alternatives/104597/genesys-cloud

> Explore the top alternatives to Genesys Cloud CX. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Ringover** — 4.7/5 (893 reviews) — 100% cloud phone for startups and SMEs
   - [View profile](https://www.getapp.sg/software/117547/ringover)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/117547/genesys-cloud/vs/ringover)
2. **Convoso** — 4.5/5 (395 reviews) — AI virtual agent for call center automation
   - [View profile](https://www.getapp.sg/software/8280/cloud-predictive-dialer)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/8280/104597/cloud-predictive-dialer/vs/genesys-cloud)
3. **DialedIn CCaaS** — 4.8/5 (338 reviews) — Cloud-based contact center solution to streamline operations
   - [View profile](https://www.getapp.sg/software/104279/callcenternow)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104279/104597/callcenternow/vs/genesys-cloud)
4. **Readymode** — 4.6/5 (145 reviews) — Cloud-based, all-in-one predictive dialer for outbound sales
   - [View profile](https://www.getapp.sg/software/107701/Readymode)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/107701/genesys-cloud/vs/Readymode)
5. **Zendesk Suite** — 4.4/5 (4116 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.sg/software/9448/zendesk)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/9448/104597/zendesk/vs/genesys-cloud)
6. **LiveAgent** — 4.7/5 (1788 reviews) — AI help desk for email, chat and calls from $15 per agent
   - [View profile](https://www.getapp.sg/software/91301/liveagent)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/91301/104597/liveagent/vs/genesys-cloud)
7. **Five9** — 4.2/5 (487 reviews) — Cloud contact and call center software
   - [View profile](https://www.getapp.sg/software/91276/five9)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/91276/104597/five9/vs/genesys-cloud)
8. **Nextiva** — 4.6/5 (931 reviews) — Cloud AI platform for unified business communications
   - [View profile](https://www.getapp.sg/software/91289/nextiva)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/91289/104597/nextiva/vs/genesys-cloud)
9. **NiCE CXone** — 4.2/5 (582 reviews) — Cloud-based contact center software
   - [View profile](https://www.getapp.sg/software/8391/incontact-call-center-software)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/8391/104597/incontact-call-center-software/vs/genesys-cloud)
10. **CallHippo** — 4.4/5 (695 reviews) — Cloud-based phone system for sales, support \& growing teams
    - [View profile](https://www.getapp.sg/software/107461/callhippo)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/107461/genesys-cloud/vs/callhippo)
11. **Bitrix24** — 4.2/5 (1009 reviews) — Cloud \& on-premises workspace for all business sizes
    - [View profile](https://www.getapp.sg/software/90602/bitrix24)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/90602/104597/bitrix24/vs/genesys-cloud)
12. **Zoho Desk** — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
    - [View profile](https://www.getapp.sg/software/10036/zoho-desk)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/10036/104597/zoho-desk/vs/genesys-cloud)
13. **Salesforce Service Cloud** — 4.5/5 (833 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.sg/software/91754/salesforce)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/91754/104597/salesforce/vs/genesys-cloud)
14. **Calabrio ONE** — 4.5/5 (263 reviews) — Comprehensive performance software for contact centers
    - [View profile](https://www.getapp.sg/software/2073149/calabrio-one-suite)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/2073149/genesys-cloud/vs/calabrio-one-suite)
15. **Talkdesk** — 4.5/5 (734 reviews) — Customer Experience. Automated.
    - [View profile](https://www.getapp.sg/software/100659/talkdesk)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/100659/104597/talkdesk/vs/genesys-cloud)
16. **Amazon Connect** — 4.5/5 (96 reviews) — Scalable Omnichannel Contact Center Solution
    - [View profile](https://www.getapp.sg/software/2057092/amazon-connect)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/2057092/genesys-cloud/vs/amazon-connect)
17. **Squaretalk** — 4.8/5 (134 reviews) — All-in-one contact center platform for sales automation
    - [View profile](https://www.getapp.sg/software/106691/squaretalk-matrix)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/106691/genesys-cloud/vs/squaretalk-matrix)
18. **Aircall** — 4.2/5 (467 reviews) — Cloud-based phone \& AI comms for SMB \& mid-market
    - [View profile](https://www.getapp.sg/software/100333/aircall)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/100333/104597/aircall/vs/genesys-cloud)
19. **Wildix** — 4.7/5 (209 reviews) — The First Sales-Oriented Unified Communications Solution.
    - [View profile](https://www.getapp.sg/software/2045027/wildix)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/2045027/genesys-cloud/vs/wildix)
20. **JustCall** — 4.1/5 (225 reviews) — Cloud-based AI communication platform for sales teams
    - [View profile](https://www.getapp.sg/software/2047760/justcall)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/2047760/genesys-cloud/vs/justcall)

## Related Categories

- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software)
- [IVR Software](https://www.getapp.sg/directory/289/ivr/software)
- [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software)
- [VoIP Software](https://www.getapp.sg/directory/107/voip/software)

## Links

- [View on GetApp](https://www.getapp.sg/alternatives/104597/genesys-cloud)
- [View Product Profile](https://www.getapp.sg/software/104597/genesys-cloud)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/104597/genesys-cloud> |
| de-AT | <https://www.getapp.at/alternatives/104597/genesys-cloud> |
| en | <https://www.getapp.com/customer-service-support-software/a/genesys-cloud/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/104597/genesys-cloud> |
| en-AU | <https://www.getapp.com.au/alternatives/104597/genesys-cloud> |
| en-CA | <https://www.getapp.ca/alternatives/104597/genesys-cloud> |
| en-GB | <https://www.getapp.co.uk/alternatives/104597/genesys-cloud> |
| en-IE | <https://www.getapp.ie/alternatives/104597/genesys-cloud> |
| en-NZ | <https://www.getapp.co.nz/alternatives/104597/genesys-cloud> |
| en-SG | <https://www.getapp.sg/alternatives/104597/genesys-cloud> |
| en-ZA | <https://www.getapp.za.com/alternatives/104597/genesys-cloud> |
| es | <https://www.getapp.es/alternatives/104597/genesys-cloud> |
| es-CL | <https://www.getapp.cl/alternatives/104597/genesys-cloud> |
| es-CO | <https://www.getapp.com.co/alternatives/104597/genesys-cloud> |
| es-MX | <https://www.getapp.com.mx/alternatives/104597/genesys-cloud> |
| fr | <https://www.getapp.fr/alternatives/104597/genesys-cloud> |
| fr-BE | <https://fr.getapp.be/alternatives/104597/genesys-cloud> |
| fr-CA | <https://fr.getapp.ca/alternatives/104597/genesys-cloud> |
| nl | <https://www.getapp.nl/alternatives/104597/genesys-cloud> |
| nl-BE | <https://www.getapp.be/alternatives/104597/genesys-cloud> |
| pt | <https://www.getapp.com.br/alternatives/104597/genesys-cloud> |
| pt-PT | <https://www.getapp.pt/alternatives/104597/genesys-cloud> |

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