---
description: If you're in a hunt for the best solution for your business, learn what Genesys Cloud CX has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Genesys Cloud CX Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Genesys Cloud CX](/software/104597/genesys-cloud) > [Genesys Cloud CX Alternatives](https://www.getapp.sg/alternatives/104597/genesys-cloud)

# Alternatives to Genesys Cloud CX

Canonical: https://www.getapp.sg/alternatives/104597/genesys-cloud

> Explore the top alternatives to Genesys Cloud CX. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **LiveAgent** — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.sg/software/91301/liveagent)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/91301/104597/liveagent/vs/genesys-cloud)
2. **Ringover** — 4.7/5 (858 reviews) — 100% cloud phone for startups and SMEs
   - [View profile](https://www.getapp.sg/software/117547/ringover)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/117547/genesys-cloud/vs/ringover)
3. **Convoso** — 4.5/5 (386 reviews) — AI virtual agent for call center automation
   - [View profile](https://www.getapp.sg/software/8280/cloud-predictive-dialer)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/8280/104597/cloud-predictive-dialer/vs/genesys-cloud)
4. **DialedIn CCaaS** — 4.8/5 (314 reviews) — Cloud-based contact center solution to streamline operations
   - [View profile](https://www.getapp.sg/software/104279/chasedata)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104279/104597/chasedata/vs/genesys-cloud)
5. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.sg/software/9448/zendesk)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/9448/104597/zendesk/vs/genesys-cloud)
6. **Nextiva** — 4.6/5 (914 reviews) — AI-enabled solution to streamline business communication
   - [View profile](https://www.getapp.sg/software/91289/nextiva)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/91289/104597/nextiva/vs/genesys-cloud)
7. **Readymode** — 4.6/5 (136 reviews) — Cloud-based, all-in-one predictive dialer for outbound sales
   - [View profile](https://www.getapp.sg/software/107701/xencall)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/107701/genesys-cloud/vs/xencall)
8. **Calabrio ONE** — 4.5/5 (263 reviews) — Comprehensive performance software for contact centers
   - [View profile](https://www.getapp.sg/software/2073149/calabrio-one-suite)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/2073149/genesys-cloud/vs/calabrio-one-suite)
9. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud-based contact center software
   - [View profile](https://www.getapp.sg/software/8391/incontact-call-center-software)
   - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/8391/104597/incontact-call-center-software/vs/genesys-cloud)
10. **Five9** — 4.2/5 (481 reviews) — Cloud contact and call center software
    - [View profile](https://www.getapp.sg/software/91276/five9)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/91276/104597/five9/vs/genesys-cloud)
11. **Freshdesk** — 4.5/5 (3408 reviews) — Online helpdesk system and customer service software
    - [View profile](https://www.getapp.sg/software/10317/freshdesk)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/10317/104597/freshdesk/vs/genesys-cloud)
12. **Bitrix24** — 4.2/5 (984 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.sg/software/90602/bitrix24)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/90602/104597/bitrix24/vs/genesys-cloud)
13. **CallHippo** — 4.4/5 (675 reviews) — Cloud-based phone system for sales, support \& growing teams
    - [View profile](https://www.getapp.sg/software/107461/callhippo)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/107461/genesys-cloud/vs/callhippo)
14. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
    - [View profile](https://www.getapp.sg/software/10036/zoho-desk)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/10036/104597/zoho-desk/vs/genesys-cloud)
15. **UJET** — 4.6/5 (140 reviews) — Customer interaction \& support platform with CRM integration
    - [View profile](https://www.getapp.sg/software/110527/ujet)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/110527/genesys-cloud/vs/ujet)
16. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Omni-Channel Customer Relationship Management
    - [View profile](https://www.getapp.sg/software/2049433/nextiva-call-center)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/2049433/genesys-cloud/vs/nextiva-call-center)
17. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.sg/software/91754/salesforce-1-service-cloud)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/91754/104597/salesforce-1-service-cloud/vs/genesys-cloud)
18. **Amazon Connect** — 4.5/5 (92 reviews) — Scalable Omnichannel Contact Center Solution
    - [View profile](https://www.getapp.sg/software/2057092/amazon-connect)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/2057092/genesys-cloud/vs/amazon-connect)
19. **Aircall** — 4.2/5 (458 reviews) — AI powered customer communications platform
    - [View profile](https://www.getapp.sg/software/100333/aircall)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/100333/104597/aircall/vs/genesys-cloud)
20. **Wildix** — 4.7/5 (209 reviews) — The First Sales-Oriented Unified Communications Solution.
    - [View profile](https://www.getapp.sg/software/2045027/wildix)
    - [Compare vs Genesys Cloud CX](https://www.getapp.sg/compare/104597/2045027/genesys-cloud/vs/wildix)

## Related Categories

- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)
- [Telephony Software](https://www.getapp.sg/directory/294/telephony/software)
- [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software)
- [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software)
- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.sg/alternatives/104597/genesys-cloud)
- [View Product Profile](https://www.getapp.sg/software/104597/genesys-cloud)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/104597/genesys-cloud> |
| de-AT | <https://www.getapp.at/alternatives/104597/genesys-cloud> |
| en | <https://www.getapp.com/customer-service-support-software/a/genesys-cloud/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/104597/genesys-cloud> |
| en-AU | <https://www.getapp.com.au/alternatives/104597/genesys-cloud> |
| en-CA | <https://www.getapp.ca/alternatives/104597/genesys-cloud> |
| en-GB | <https://www.getapp.co.uk/alternatives/104597/genesys-cloud> |
| en-IE | <https://www.getapp.ie/alternatives/104597/genesys-cloud> |
| en-NZ | <https://www.getapp.co.nz/alternatives/104597/genesys-cloud> |
| en-SG | <https://www.getapp.sg/alternatives/104597/genesys-cloud> |
| en-ZA | <https://www.getapp.za.com/alternatives/104597/genesys-cloud> |
| es | <https://www.getapp.es/alternatives/104597/genesys-cloud> |
| es-CL | <https://www.getapp.cl/alternatives/104597/genesys-cloud> |
| es-CO | <https://www.getapp.com.co/alternatives/104597/genesys-cloud> |
| es-MX | <https://www.getapp.com.mx/alternatives/104597/genesys-cloud> |
| fr | <https://www.getapp.fr/alternatives/104597/genesys-cloud> |
| fr-BE | <https://fr.getapp.be/alternatives/104597/genesys-cloud> |
| fr-CA | <https://fr.getapp.ca/alternatives/104597/genesys-cloud> |
| nl | <https://www.getapp.nl/alternatives/104597/genesys-cloud> |
| nl-BE | <https://www.getapp.be/alternatives/104597/genesys-cloud> |
| pt | <https://www.getapp.com.br/alternatives/104597/genesys-cloud> |
| pt-PT | <https://www.getapp.pt/alternatives/104597/genesys-cloud> |

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