CommBox

Cloud-based contact center and customer service solution
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

360 Degree Feedback 360 Degree Feedback
API API
Action Management Action Management
Ad hoc Reporting Ad hoc Reporting
Alerts / Escalation Alerts / Escalation
Analytics Analytics
Appointment Management Appointment Management
Auto-Responders Auto-Responders
Call Center Management Call Center Management
Call Monitoring Call Monitoring
Call Recording Call Recording
Call Reporting Call Reporting
Call Routing Call Routing
Chat Chat
Customer Database Customer Database
Customer Segmentation Customer Segmentation
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Email Distribution Email Distribution
Email Integration Email Integration
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Interactive Content Interactive Content
Multi-Channel Communication Multi-Channel Communication
Performance Metrics Performance Metrics
Performance Reports Performance Reports
Predictive Analytics Predictive Analytics
Receiving Receiving
Reporting & Statistics Reporting & Statistics
Self Service Portal Self Service Portal
Sentiment Analysis Sentiment Analysis
Social Media Integration Social Media Integration
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Template Management Template Management
Third Party Integration Third Party Integration
Workflow Management Workflow Management

Integrations

Integrations

Oracle CRM On Demand Oracle CRM On Demand
SAP CRM SAP CRM
Salesforce Marketing Cloud Salesforce Marketing Cloud

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