---
description: If you're in a hunt for the best solution for your business, learn what Freshdesk Omni has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk Omni Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Freshdesk Omni](/software/2069229/freshworks-customer-service-suite) > [Freshdesk Omni Alternatives](https://www.getapp.sg/alternatives/2069229/freshworks-customer-service-suite)

# Alternatives to Freshdesk Omni

Canonical: https://www.getapp.sg/alternatives/2069229/freshworks-customer-service-suite

> Explore the top alternatives to Freshdesk Omni. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **LiveAgent** — 4.7/5 (1788 reviews) — Cloud-based customer service platform for all sizes
   - [View profile](https://www.getapp.sg/software/91301/liveagent)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/91301/2069229/liveagent/vs/freshworks-customer-service-suite)
2. **Zendesk Suite** — 4.4/5 (4090 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.sg/software/9448/zendesk)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/9448/2069229/zendesk/vs/freshworks-customer-service-suite)
3. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.sg/software/105081/tidio-chat)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/105081/2069229/tidio-chat/vs/freshworks-customer-service-suite)
4. **Zoho Desk** — 4.5/5 (2215 reviews) — Cloud-based help desk for all business sizes
   - [View profile](https://www.getapp.sg/software/10036/zoho-desk)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/10036/2069229/zoho-desk/vs/freshworks-customer-service-suite)
5. **Wati** — 4.6/5 (207 reviews) — Customer Engagement for Revenue Growth
   - [View profile](https://www.getapp.sg/software/2068239/wati)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/2068239/2069229/wati/vs/freshworks-customer-service-suite)
6. **Freshdesk** — 4.5/5 (3472 reviews) — Cloud-based AI help desk for teams of all sizes
   - [View profile](https://www.getapp.sg/software/10317/freshdesk)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/10317/2069229/freshdesk/vs/freshworks-customer-service-suite)
7. **Supportbench** — 4.8/5 (129 reviews) — The Only AI Customer Support Platform
   - [View profile](https://www.getapp.sg/software/105673/supportbench)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/105673/2069229/supportbench/vs/freshworks-customer-service-suite)
8. **Hiver** — 4.7/5 (148 reviews) — The agentic omnichannel customer service platform.
   - [View profile](https://www.getapp.sg/software/20502/hiver)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/20502/2069229/hiver/vs/freshworks-customer-service-suite)
9. **Gladly** — 4.8/5 (139 reviews) — Cloud-based customer service platform
   - [View profile](https://www.getapp.sg/software/106673/gladly)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/106673/2069229/gladly/vs/freshworks-customer-service-suite)
10. **Yonyx** — 4.7/5 (259 reviews) — Decision tree driven Interactive guides for customer service
    - [View profile](https://www.getapp.sg/software/91207/agi-self-service)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/91207/2069229/agi-self-service/vs/freshworks-customer-service-suite)
11. **TeamSupport** — 4.5/5 (849 reviews) — Cloud-based B2B customer support platform with AI
    - [View profile](https://www.getapp.sg/software/8670/teamsupport)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/8670/2069229/teamsupport/vs/freshworks-customer-service-suite)
12. **Kapture CX** — 4.2/5 (40 reviews) — AI-native omnichannel CX platform for enterprises
    - [View profile](https://www.getapp.sg/software/119083/kapture-crm)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/119083/2069229/kapture-crm/vs/freshworks-customer-service-suite)
13. **Freshchat** — 4.2/5 (154 reviews) — Live Chat software for modern messaging
    - [View profile](https://www.getapp.sg/software/106095/freshchat)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/106095/2069229/freshchat/vs/freshworks-customer-service-suite)
14. **Kustomer** — 4.7/5 (80 reviews) — Modern Customer Service Software For Customer-First Brands
    - [View profile](https://www.getapp.sg/software/109551/kustomer)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/109551/2069229/kustomer/vs/freshworks-customer-service-suite)
15. **monday service** — 4.6/5 (110 reviews) — Customer support and service solution
    - [View profile](https://www.getapp.sg/software/2079989/monday-service)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/2069229/2079989/freshworks-customer-service-suite/vs/monday-service)
16. **Help Scout** — 4.6/5 (226 reviews) — Cloud-based customer support platform
    - [View profile](https://www.getapp.sg/software/90462/help-scout)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/90462/2069229/help-scout/vs/freshworks-customer-service-suite)
17. **Birdeye** — 4.7/5 (707 reviews) — Cloud-based agentic marketing for multi-location brands
    - [View profile](https://www.getapp.sg/software/112535/birdeye)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/112535/2069229/birdeye/vs/freshworks-customer-service-suite)
18. **Text** — 4.7/5 (32 reviews) — AI-powered support that turns every chat into revenue.
    - [View profile](https://www.getapp.sg/software/2082384/text-app)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/2069229/2082384/freshworks-customer-service-suite/vs/text-app)
19. **ServiceNow Customer Service Management** — 4.4/5 (153 reviews) — Automate requests and deliver effortless experiences
    - [View profile](https://www.getapp.sg/software/2058097/servicenow-customer-service-management)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/2058097/2069229/servicenow-customer-service-management/vs/freshworks-customer-service-suite)
20. **Kayako** — 4.0/5 (176 reviews) — AI-enabled unified customer service platform
    - [View profile](https://www.getapp.sg/software/8789/kayako)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/8789/2069229/kayako/vs/freshworks-customer-service-suite)

## Related Categories

- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)
- [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software)
- [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software)
- [Conversational Marketing Platforms](https://www.getapp.sg/directory/1659/conversational-marketing-platform/software)

## Links

- [View on GetApp](https://www.getapp.sg/alternatives/2069229/freshworks-customer-service-suite)
- [View Product Profile](https://www.getapp.sg/software/2069229/freshworks-customer-service-suite)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/2069229/freshworks-customer-service-suite> |
| de-AT | <https://www.getapp.at/alternatives/2069229/freshworks-customer-service-suite> |
| en | <https://www.getapp.com/customer-service-support-software/a/freshdesk-omni/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2069229/freshworks-customer-service-suite> |
| en-AU | <https://www.getapp.com.au/alternatives/2069229/freshworks-customer-service-suite> |
| en-CA | <https://www.getapp.ca/alternatives/2069229/freshworks-customer-service-suite> |
| en-GB | <https://www.getapp.co.uk/alternatives/2069229/freshworks-customer-service-suite> |
| en-IE | <https://www.getapp.ie/alternatives/2069229/freshworks-customer-service-suite> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2069229/freshworks-customer-service-suite> |
| en-SG | <https://www.getapp.sg/alternatives/2069229/freshworks-customer-service-suite> |
| en-ZA | <https://www.getapp.za.com/alternatives/2069229/freshworks-customer-service-suite> |
| es | <https://www.getapp.es/alternatives/2069229/freshworks-customer-service-suite> |
| es-CL | <https://www.getapp.cl/alternatives/2069229/freshworks-customer-service-suite> |
| es-CO | <https://www.getapp.com.co/alternatives/2069229/freshworks-customer-service-suite> |
| es-MX | <https://www.getapp.com.mx/alternatives/2069229/freshworks-customer-service-suite> |
| fr | <https://www.getapp.fr/alternatives/2069229/freshworks-customer-service-suite> |
| fr-BE | <https://fr.getapp.be/alternatives/2069229/freshworks-customer-service-suite> |
| fr-CA | <https://fr.getapp.ca/alternatives/2069229/freshworks-customer-service-suite> |
| nl | <https://www.getapp.nl/alternatives/2069229/freshworks-customer-service-suite> |
| nl-BE | <https://www.getapp.be/alternatives/2069229/freshworks-customer-service-suite> |
| pt | <https://www.getapp.com.br/alternatives/2069229/freshworks-customer-service-suite> |
| pt-PT | <https://www.getapp.pt/alternatives/2069229/freshworks-customer-service-suite> |

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