---
description: If you're in a hunt for the best solution for your business, learn what Freshdesk Omni has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk Omni Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Freshdesk Omni](/software/2069229/freshworks-customer-service-suite) > [Freshdesk Omni Alternatives](https://www.getapp.sg/alternatives/2069229/freshworks-customer-service-suite)

# Alternatives to Freshdesk Omni

Canonical: https://www.getapp.sg/alternatives/2069229/freshworks-customer-service-suite

> Explore the top alternatives to Freshdesk Omni. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2212 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.sg/software/10036/zoho-desk)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/10036/2069229/zoho-desk/vs/freshworks-customer-service-suite)
2. **Freshdesk** — 4.5/5 (3425 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.sg/software/10317/freshdesk)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/10317/2069229/freshdesk/vs/freshworks-customer-service-suite)
3. **LiveAgent** — 4.7/5 (1781 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.sg/software/91301/liveagent)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/91301/2069229/liveagent/vs/freshworks-customer-service-suite)
4. **Zendesk Suite** — 4.4/5 (4079 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.sg/software/9448/zendesk)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/9448/2069229/zendesk/vs/freshworks-customer-service-suite)
5. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.sg/software/105081/tidio-chat)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/105081/2069229/tidio-chat/vs/freshworks-customer-service-suite)
6. **Intercom** — 4.5/5 (1133 reviews) — AI-powered customer service with helpdesk
   - [View profile](https://www.getapp.sg/software/91379/intercom)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/91379/2069229/intercom/vs/freshworks-customer-service-suite)
7. **Wati** — 4.6/5 (203 reviews) — Unlock Revenue Growth with Wati
   - [View profile](https://www.getapp.sg/software/2068239/wati)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/2068239/2069229/wati/vs/freshworks-customer-service-suite)
8. **Yonyx** — 4.7/5 (258 reviews) — Decision tree driven Interactive guides for customer service
   - [View profile](https://www.getapp.sg/software/91207/agi-self-service)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/91207/2069229/agi-self-service/vs/freshworks-customer-service-suite)
9. **Hiver** — 4.7/5 (147 reviews) — Modern, AI help desk software built for fast teams.
   - [View profile](https://www.getapp.sg/software/20502/hiver)
   - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/20502/2069229/hiver/vs/freshworks-customer-service-suite)
10. **Supportbench** — 4.9/5 (116 reviews) — The Only AI Customer Support Platform
    - [View profile](https://www.getapp.sg/software/105673/supportbench)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/105673/2069229/supportbench/vs/freshworks-customer-service-suite)
11. **Gladly** — 4.8/5 (139 reviews) — Cloud-based customer service platform
    - [View profile](https://www.getapp.sg/software/106673/gladly)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/106673/2069229/gladly/vs/freshworks-customer-service-suite)
12. **Kapture CX** — 4.2/5 (40 reviews) — Cloud-based CRM solution for businesses of all sizes
    - [View profile](https://www.getapp.sg/software/119083/kapture-crm)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/119083/2069229/kapture-crm/vs/freshworks-customer-service-suite)
13. **TeamSupport** — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
    - [View profile](https://www.getapp.sg/software/8670/teamsupport)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/8670/2069229/teamsupport/vs/freshworks-customer-service-suite)
14. **Kustomer** — 4.6/5 (79 reviews) — Modern Customer Service Software For Customer-First Brands
    - [View profile](https://www.getapp.sg/software/109551/kustomer)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/109551/2069229/kustomer/vs/freshworks-customer-service-suite)
15. **Tiledesk** — 4.6/5 (154 reviews) — Build AI Agents with drag-and-drop. No code required.
    - [View profile](https://www.getapp.sg/software/2061511/tiledesk)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/2061511/2069229/tiledesk/vs/freshworks-customer-service-suite)
16. **monday service** — 4.6/5 (108 reviews) — Customer support and service solution
    - [View profile](https://www.getapp.sg/software/2079989/monday-service)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/2069229/2079989/freshworks-customer-service-suite/vs/monday-service)
17. **Help Scout** — 4.6/5 (226 reviews) — Cloud-based customer support platform
    - [View profile](https://www.getapp.sg/software/90462/help-scout)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/90462/2069229/help-scout/vs/freshworks-customer-service-suite)
18. **Birdeye** — 4.7/5 (704 reviews) — AI-based webchat assistant for business conversations
    - [View profile](https://www.getapp.sg/software/112535/birdeye)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/112535/2069229/birdeye/vs/freshworks-customer-service-suite)
19. **Kayako** — 4.0/5 (176 reviews) — AI-enabled unified customer service platform
    - [View profile](https://www.getapp.sg/software/8789/kayako)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/8789/2069229/kayako/vs/freshworks-customer-service-suite)
20. **ServiceNow Customer Service Management** — 4.4/5 (152 reviews) — Automate requests and deliver effortless experiences
    - [View profile](https://www.getapp.sg/software/2058097/servicenow-customer-service-management)
    - [Compare vs Freshdesk Omni](https://www.getapp.sg/compare/2058097/2069229/servicenow-customer-service-management/vs/freshworks-customer-service-suite)

## Related Categories

- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)
- [Conversational AI Platforms](https://www.getapp.sg/directory/1647/conversational-ai-platform/software)
- [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software)
- [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software)

## Links

- [View on GetApp](https://www.getapp.sg/alternatives/2069229/freshworks-customer-service-suite)
- [View Product Profile](https://www.getapp.sg/software/2069229/freshworks-customer-service-suite)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/2069229/freshworks-customer-service-suite> |
| de-AT | <https://www.getapp.at/alternatives/2069229/freshworks-customer-service-suite> |
| en | <https://www.getapp.com/customer-service-support-software/a/freshdesk-omni/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2069229/freshworks-customer-service-suite> |
| en-AU | <https://www.getapp.com.au/alternatives/2069229/freshworks-customer-service-suite> |
| en-CA | <https://www.getapp.ca/alternatives/2069229/freshworks-customer-service-suite> |
| en-GB | <https://www.getapp.co.uk/alternatives/2069229/freshworks-customer-service-suite> |
| en-IE | <https://www.getapp.ie/alternatives/2069229/freshworks-customer-service-suite> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2069229/freshworks-customer-service-suite> |
| en-SG | <https://www.getapp.sg/alternatives/2069229/freshworks-customer-service-suite> |
| en-ZA | <https://www.getapp.za.com/alternatives/2069229/freshworks-customer-service-suite> |
| es | <https://www.getapp.es/alternatives/2069229/freshworks-customer-service-suite> |
| es-CL | <https://www.getapp.cl/alternatives/2069229/freshworks-customer-service-suite> |
| es-CO | <https://www.getapp.com.co/alternatives/2069229/freshworks-customer-service-suite> |
| es-MX | <https://www.getapp.com.mx/alternatives/2069229/freshworks-customer-service-suite> |
| fr | <https://www.getapp.fr/alternatives/2069229/freshworks-customer-service-suite> |
| fr-BE | <https://fr.getapp.be/alternatives/2069229/freshworks-customer-service-suite> |
| fr-CA | <https://fr.getapp.ca/alternatives/2069229/freshworks-customer-service-suite> |
| nl | <https://www.getapp.nl/alternatives/2069229/freshworks-customer-service-suite> |
| nl-BE | <https://www.getapp.be/alternatives/2069229/freshworks-customer-service-suite> |
| pt | <https://www.getapp.com.br/alternatives/2069229/freshworks-customer-service-suite> |
| pt-PT | <https://www.getapp.pt/alternatives/2069229/freshworks-customer-service-suite> |

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