---
description: If you're in a hunt for the best solution for your business, learn what eFACiLiTY Helpdesk and Knowledgebase has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: eFACiLiTY Helpdesk and Knowledgebase Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [eFACiLiTY Helpdesk and Knowledgebase](/software/2074486/efacility-helpdesk-and-knowledgebase) > [eFACiLiTY Helpdesk and Knowledgebase Alternatives](https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase)

# Alternatives to eFACiLiTY Helpdesk and Knowledgebase

Canonical: https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase

> Explore the top alternatives to eFACiLiTY Helpdesk and Knowledgebase. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Freshservice** — 4.5/5 (714 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.sg/software/91351/freshservice)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/91351/2074486/freshservice/vs/efacility-helpdesk-and-knowledgebase)
2. **Atera** — 4.5/5 (448 reviews) — Cloud and mobile-based IT management platform with AI
   - [View profile](https://www.getapp.sg/software/102017/atera)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/102017/2074486/atera/vs/efacility-helpdesk-and-knowledgebase)
3. **NinjaOne** — 4.7/5 (288 reviews) — Unified endpoint management \& IT automation platform
   - [View profile](https://www.getapp.sg/software/108129/ninjarmm)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/108129/2074486/ninjarmm/vs/efacility-helpdesk-and-knowledgebase)
4. **JIRA Service Management** — 4.5/5 (770 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.sg/software/91811/jira-service-management)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/91811/2074486/jira-service-management/vs/efacility-helpdesk-and-knowledgebase)
5. **Zoho Desk** — 4.5/5 (2212 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.sg/software/10036/zoho-desk)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/10036/2074486/zoho-desk/vs/efacility-helpdesk-and-knowledgebase)
6. **Freshdesk** — 4.5/5 (3425 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.sg/software/10317/freshdesk)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/10317/2074486/freshdesk/vs/efacility-helpdesk-and-knowledgebase)
7. **Zendesk Suite** — 4.4/5 (4079 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.sg/software/9448/zendesk)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/9448/2074486/zendesk/vs/efacility-helpdesk-and-knowledgebase)
8. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.sg/software/132287/milvus)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/132287/2074486/milvus/vs/efacility-helpdesk-and-knowledgebase)
9. **LiveAgent** — 4.7/5 (1781 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.sg/software/91301/liveagent)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/91301/2074486/liveagent/vs/efacility-helpdesk-and-knowledgebase)
10. **BeyondTrust Remote Support** — 4.6/5 (2010 reviews) — Secure remote access software
    - [View profile](https://www.getapp.sg/software/113939/bomgar)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/113939/2074486/bomgar/vs/efacility-helpdesk-and-knowledgebase)
11. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Remote assistance, IT professionals, System administrators
    - [View profile](https://www.getapp.sg/software/132559/supremo-remote-desktop)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/132559/2074486/supremo-remote-desktop/vs/efacility-helpdesk-and-knowledgebase)
12. **ServiceNow** — 4.5/5 (348 reviews) — ITSM for automation \& management of IT enterprise services
    - [View profile](https://www.getapp.sg/software/9156/servicenow)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/9156/2074486/servicenow/vs/efacility-helpdesk-and-knowledgebase)
13. **LiveChat** — 4.6/5 (1723 reviews) — AI-based live chat for customer support and sales teams
    - [View profile](https://www.getapp.sg/software/8385/livechat)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/8385/2074486/livechat/vs/efacility-helpdesk-and-knowledgebase)
14. **Desk Manager** — 4.8/5 (106 reviews) — We orchestrate deals for great results
    - [View profile](https://www.getapp.sg/software/2066040/desk-manager)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/2066040/2074486/desk-manager/vs/efacility-helpdesk-and-knowledgebase)
15. **SysAid** — 4.5/5 (519 reviews) — AI-enabled ITSM platform for businesses of all sizes
    - [View profile](https://www.getapp.sg/software/90863/sysaid)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/90863/2074486/sysaid/vs/efacility-helpdesk-and-knowledgebase)
16. **Harmony** — 4.9/5 (31 reviews) — AI-powered enterprise service management platform
    - [View profile](https://www.getapp.sg/software/2084708/harmony-1)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/2074486/2084708/efacility-helpdesk-and-knowledgebase/vs/harmony-1)
17. **ISL Light** — 4.7/5 (779 reviews) — Remote support software \& unattended remote access
    - [View profile](https://www.getapp.sg/software/114883/isl-light)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/114883/2074486/isl-light/vs/efacility-helpdesk-and-knowledgebase)
18. **HelpDesk** — 4.6/5 (180 reviews) — Ticketing software for effortless customer support
    - [View profile](https://www.getapp.sg/software/116767/helpdesk)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/116767/2074486/helpdesk/vs/efacility-helpdesk-and-knowledgebase)
19. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.sg/software/105081/tidio-chat)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/105081/2074486/tidio-chat/vs/efacility-helpdesk-and-knowledgebase)
20. **osTicket** — 4.3/5 (76 reviews) — Open-source customer support ticket system
    - [View profile](https://www.getapp.sg/software/10260/osticket)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.sg/compare/10260/2074486/osticket/vs/efacility-helpdesk-and-knowledgebase)

## Related Categories

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase)
- [View Product Profile](https://www.getapp.sg/software/2074486/efacility-helpdesk-and-knowledgebase)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/efacility-helpdesk-and-knowledgebase/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-AU | <https://www.getapp.com.au/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-CA | <https://www.getapp.ca/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-GB | <https://www.getapp.co.uk/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-IE | <https://www.getapp.ie/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-SG | <https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-ZA | <https://www.getapp.za.com/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"eFACiLiTY Helpdesk and Knowledgebase","description":"Whether you would like a cheaper alternative to eFACiLiTY Helpdesk and Knowledgebase or a similar software with more features, we can help you. Use GetApp Singapore filters to pick the best for your business needs.","url":"https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase","about":{"@id":"https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase#software"},"breadcrumb":{"@id":"https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase#breadcrumblist"},"@id":"https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase#software"},"isPartOf":{"@id":"https://www.getapp.sg/#website"},"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG"},{"name":"eFACiLiTY Helpdesk and Knowledgebase","url":"https://www.getapp.sg/software/2074486/efacility-helpdesk-and-knowledgebase","@id":"https://www.getapp.sg/software/2074486/efacility-helpdesk-and-knowledgebase#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"offers":{"price":"1200","@type":"Offer"}},{"@id":"https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"eFACiLiTY Helpdesk and Knowledgebase","position":3,"item":"/software/2074486/efacility-helpdesk-and-knowledgebase","@type":"ListItem"},{"name":"eFACiLiTY Helpdesk and Knowledgebase Alternatives","position":4,"item":"https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"eFACiLiTY Helpdesk and Knowledgebase Alternatives &amp; Competitors | GetApp Singapore 2026","@context":"https://schema.org","@id":"https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase#itemlist","@type":"ItemList","itemListElement":[{"name":"Freshservice","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.getapp.sg/software/91351/freshservice","@type":"ListItem"},{"name":"Atera","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dacd0af6-7ea8-4ce0-a12e-5cb4ff7a8377.jpeg","url":"https://www.getapp.sg/software/102017/atera","@type":"ListItem"},{"name":"NinjaOne","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/803a0498-8e27-4565-a80f-af93af1c6fc1.png","url":"https://www.getapp.sg/software/108129/ninjarmm","@type":"ListItem"},{"name":"JIRA Service Management","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.getapp.sg/software/91811/jira-service-management","@type":"ListItem"},{"name":"Zoho Desk","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.getapp.sg/software/10036/zoho-desk","@type":"ListItem"},{"name":"Freshdesk","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.getapp.sg/software/10317/freshdesk","@type":"ListItem"},{"name":"Zendesk Suite","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.sg/software/9448/zendesk","@type":"ListItem"},{"name":"Milvus","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.getapp.sg/software/132287/milvus","@type":"ListItem"},{"name":"LiveAgent","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.getapp.sg/software/91301/liveagent","@type":"ListItem"},{"name":"BeyondTrust Remote Support","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96ec7354-2381-41f5-acf5-2d4b7ca212aa.png","url":"https://www.getapp.sg/software/113939/bomgar","@type":"ListItem"},{"name":"Supremo Remote Desktop","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8986544-a070-4ca9-9782-7b69e075ca3e.png","url":"https://www.getapp.sg/software/132559/supremo-remote-desktop","@type":"ListItem"},{"name":"ServiceNow","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.getapp.sg/software/9156/servicenow","@type":"ListItem"},{"name":"LiveChat","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.getapp.sg/software/8385/livechat","@type":"ListItem"},{"name":"Desk Manager","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2057d809-e013-4903-ba4d-39667e840856.png","url":"https://www.getapp.sg/software/2066040/desk-manager","@type":"ListItem"},{"name":"SysAid","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.getapp.sg/software/90863/sysaid","@type":"ListItem"},{"name":"Harmony","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34fe05b1-ba17-4b78-8809-7b69ed20b73c.png","url":"https://www.getapp.sg/software/2084708/harmony-1","@type":"ListItem"},{"name":"ISL Light","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/41a250f0-063a-4fd1-827a-1a62c8d3db46.png","url":"https://www.getapp.sg/software/114883/isl-light","@type":"ListItem"},{"name":"HelpDesk","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.getapp.sg/software/116767/helpdesk","@type":"ListItem"},{"name":"Tidio","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.getapp.sg/software/105081/tidio-chat","@type":"ListItem"},{"name":"osTicket","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1680b152-98b7-4ff4-870c-0ae1c1f0d508.png","url":"https://www.getapp.sg/software/10260/osticket","@type":"ListItem"}],"numberOfItems":20}
</script>