How are these alternatives similar to Zendesk Suite?

The alternatives suggested are similar to Zendesk Suite in terms of common software categories, shared features and the number of verified user reviews. Explore the following Zendesk Suite alternatives to see if there are any Zendesk Suite competitors that you should also consider in your software research.


What are the top 5 alternatives to Zendesk Suite?


Top 20 alternatives

Tidio

# 1 Alternative

Overview

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface Read more about Tidio
Business size
S M L

Starting from: US$39.00
Pricing plans
Value for Money 4.6 0.5 View Pricing Plans

Jira

Project & Issue Tracking Software - See why we're #1!

Overview

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity. Read more about Jira
Business size
S M L

Starting from: US$7.50
Pricing plans
Value for Money 4.3 0.2 View Pricing Plans

Zoho Social

Social media marketing for growing businesses

Overview

Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement by scheduling unlimited posts, managing social networks, tracking conversations, and measuring performance from a single dashboard Read more about Zoho Social
Business size
S M L

Starting from: US$15.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.4

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
Business size
S M L

Starting from: US$15.00
Pricing plans
Value for Money 4.7 0.6 View Pricing Plans

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Business size
S M L

Starting from: US$15.00
Pricing plans
Value for Money 4.4 0.3 View Pricing Plans

Zoho Desk

Cloud-based help desk platform

Overview

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk
Business size
S M L

Starting from: US$14.00
Pricing plans
Value for Money 4.5 0.4 View Pricing Plans

Front

Where 7500+ companies build strong customer relationships;

Overview

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Get started with Front, today. Read more about Front
Business size
S M L

Starting from: US$19.00
Pricing plans
Value for Money 4.1 View Pricing Plans

JIRA Service Management

The only ITSM solution built on the Jira platform

Overview

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
Business size
S M L

Starting from: US$60.00
Pricing plans
Value for Money 4.2 0.1 View Pricing Plans

Gorgias

Help desk and customer service solution

Overview

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias
Business size
S M L

Starting from: US$60.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.4

HelpDesk

Ticketing software for effortless customer support

Overview

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
Business size
S M L

Starting from: US$29.00
Pricing plans
Value for Money 4.3 0.2 View Pricing Plans

Intercom

Make the most of every customer engagement

Overview

Intercom is an open channel between your business and your customers—in product, in the moment, and on their terms—creating an ongoing dialogue that enables you to make the most of every engagement across the customer journey. Read more about Intercom
Business size
S M L

Starting from: US$67.00
  • Free Version
  • Free Trial
Value for Money 4.0 0.1

HubSpot CRM

Everything you need to sell in one integrated suite

Overview

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data Read more about HubSpot CRM
Business size
S M L

Starting from: US$0.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.2

SupportBee

Customer support help desk software

Overview

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple teams can collaborate and manage their cases collectively. Read more about SupportBee
Business size
S M L

Starting from: US$13.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.2

Salesforce Experience Cloud

Community software connects customers, partners & employees

Overview

Enterprise community application that allows organizations to build communities that connect employees, customers, and partners to the information they need. Read more about Salesforce Experience Cloud
Business size
S M L

Starting from: US$5.00
  • Free Version
  • Free Trial
Value for Money 3.9 0.2

Freshchat

Live Chat software for modern messaging

Overview

Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social Read more about Freshchat
Business size
S M L

Starting from: US$15.00
Pricing plans
Value for Money 4.0 0.1 View Pricing Plans

Freshservice

A complete IT service management (ITSM) tool for business

Overview

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice
Business size
S M L

Starting from: US$19.00
Pricing plans
Value for Money 4.4 0.3 View Pricing Plans

Kustomer

Modern Customer Service Software For Customer-First Brands

Overview

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. Read more about Kustomer
Business size
S M L

Starting from: US$29.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.2

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.1

Oracle B2C Service

Multi-channel contact center

Overview

Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge. Read more about Oracle B2C Service
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.3 0.2

Call Center Studio

Pay-as-you-go • Scalable • Enhanced AX • Better CX

Overview

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base. Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio. Read more about Call Center Studio
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.7 0.6
Quick view of Zendesk Suite
Business size
S M L

Pricing starting from:

US$49.00

  • Free Version
  • Free Trial
Value for Money
4.1
Learn More