---
description: Compare Aircall vs CTM and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Aircall vs CTM Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Aircall \<span\>vs\</span\> CTM](https://www.getapp.sg/compare/100333/127363/aircall/vs/calltrackingmetrics)

# Compare Aircall vs CTM

Canonical: https://www.getapp.sg/compare/100333/127363/aircall/vs/calltrackingmetrics

> Detailed comparison between Aircall and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Aircall | CTM |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 465 | 159 |
| **Starting Price** | US$40.00 | US$79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Aircall

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Inbound Call Center
- Integrations Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Recording

### CTM

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Inbound Call Center
- Integrations Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Recording

## Links

- [View Aircall Profile](https://www.getapp.sg/software/100333/aircall)
- [View CTM Profile](https://www.getapp.sg/software/127363/calltrackingmetrics)
- [View Original Comparison](https://www.getapp.sg/compare/100333/127363/aircall/vs/calltrackingmetrics)

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