---
description: Compare Zoho Desk vs Oracle B2C Service and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Oracle B2C Service Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zoho Desk \<span\>vs\</span\> Oracle B2C Service](https://www.getapp.sg/compare/10036/101095/zoho-desk/vs/oracle-rightnow-contact-center-experience)

# Compare Zoho Desk vs Oracle B2C Service

Canonical: https://www.getapp.sg/compare/10036/101095/zoho-desk/vs/oracle-rightnow-contact-center-experience

> Detailed comparison between Zoho Desk and Oracle B2C Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Oracle B2C Service |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 2212 | 32 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Zoho Desk

- Access Controls/Permissions
- Call Center Management
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer History
- Data Import/Export
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Workflow Management

### Oracle B2C Service

- Access Controls/Permissions
- Call Center Management
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer History
- Data Import/Export
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Workflow Management

## Links

- [View Zoho Desk Profile](https://www.getapp.sg/software/10036/zoho-desk)
- [View Oracle B2C Service Profile](https://www.getapp.sg/software/101095/oracle-rightnow-contact-center-experience)
- [View Original Comparison](https://www.getapp.sg/compare/10036/101095/zoho-desk/vs/oracle-rightnow-contact-center-experience)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs Oracle B2C Service Comparison | GetApp Singapore 2026","description":"Compare Zoho Desk vs Oracle B2C Service and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/10036/101095/zoho-desk/vs/oracle-rightnow-contact-center-experience","about":[{"@id":"https://www.getapp.sg/software/10036/zoho-desk#software"},{"@id":"https://www.getapp.sg/software/101095/oracle-rightnow-contact-center-experience#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/10036/101095/zoho-desk/vs/oracle-rightnow-contact-center-experience#breadcrumblist"},"@id":"https://www.getapp.sg/compare/10036/101095/zoho-desk/vs/oracle-rightnow-contact-center-experience#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG"},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place. \n\nZoho Desk enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours, and adding help folders. Tasks such as ticket assignment, service escalations, notification rules, and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings, and a graphical dashboard for analyzing customer satisfaction.\n\nThe platform integrates with Zoho customer relationship management (CRM), which facilitates the addition of customer information into tickets logged in Zoho Desk and enables service agents to know more about the customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/02491ec3-ce97-4a65-98a1-244affb486be.png","url":"https://www.getapp.sg/software/10036/zoho-desk","@id":"https://www.getapp.sg/software/10036/zoho-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2212},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Oracle B2C Service","description":"Oracle B2C Service helps agents manage interactions coming from multiple channels through a unified agent desktop. The platform integrates interactions from phone, web, live chat, email, online communities, and social media. It also pulls data from other enterprise systems, such as billing info and shipping statuses, to offer a complete view of the customer.\n\nOracle B2C Service also comes with a number of guided assistance features which can be used to design specific workspaces, workflows, templates, and scripts. The SmartAssistant feature provides agents with suggested solution based on the customers' session history and keywords in the discussion thread. An interactive guide leads agents to the most appropriate answers and resolutions. \n\nOracle B2C Service lets agents share screen with their customers and co-browse during phone or chat interactions. The tool works with all browsers including Explorer, Safari, Chrome and Firefox, as well as all operating systems. The tool is safe and secure with a range of control options such as view only, view and point, or full mouse and keyboard control. It also integrates with the agent desktop to track all support activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1151634d-2fc3-460d-b632-77f92dc7b734.png","url":"https://www.getapp.sg/software/101095/oracle-rightnow-contact-center-experience","@id":"https://www.getapp.sg/software/101095/oracle-rightnow-contact-center-experience#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":32},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.sg/compare/10036/101095/zoho-desk/vs/oracle-rightnow-contact-center-experience#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"Zoho Desk vs Oracle B2C Service","position":3,"item":"https://www.getapp.sg/compare/10036/101095/zoho-desk/vs/oracle-rightnow-contact-center-experience","@type":"ListItem"}]}]}
</script>