---
description: Compare Zoho Desk vs Gupshup and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Gupshup Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zoho Desk \<span\>vs\</span\> Gupshup](https://www.getapp.sg/compare/10036/2051127/zoho-desk/vs/gupshup)

# Compare Zoho Desk vs Gupshup

Canonical: https://www.getapp.sg/compare/10036/2051127/zoho-desk/vs/gupshup

> Detailed comparison between Zoho Desk and Gupshup. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Gupshup |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 2212 | 35 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Automatic Call Distribution
- Autoresponders
- Chat/Messaging
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Personalization
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Reporting/Analytics
- SMS Messaging

### Gupshup

- API
- Automatic Call Distribution
- Autoresponders
- Chat/Messaging
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Personalization
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Reporting/Analytics
- SMS Messaging

## Links

- [View Zoho Desk Profile](https://www.getapp.sg/software/10036/zoho-desk)
- [View Gupshup Profile](https://www.getapp.sg/software/2051127/gupshup)
- [View Original Comparison](https://www.getapp.sg/compare/10036/2051127/zoho-desk/vs/gupshup)

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