---
description: Compare Hotjar vs VWO Insights and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hotjar vs VWO Insights Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/3876/customer-retention/software) > [Hotjar \<span\>vs\</span\> VWO Insights](https://www.getapp.sg/compare/101789/133559/hotjar/vs/vwo-insights)

# Compare Hotjar vs VWO Insights

Canonical: https://www.getapp.sg/compare/101789/133559/hotjar/vs/vwo-insights

> Detailed comparison between Hotjar and VWO Insights. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hotjar | VWO Insights |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 540 | 1 |
| **Starting Price** | US$39.00 | US$169.00 |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Hotjar

- API
- Access Controls/Permissions
- Behavior Tracking
- Behavioral Analytics
- Conversion Rate Optimization
- Customer Activity Tracking
- Customer Segmentation
- Customizable Reports
- Dashboard
- Dynamic Content
- Engagement Tracking
- Heatmaps
- Interactive Reports
- Real-Time Analytics
- Reporting & Statistics
- Session Recording
- Surveys & Feedback
- Visitor Tracking
- Visual Analytics
- Web Traffic Reporting

### VWO Insights

- API
- Access Controls/Permissions
- Behavior Tracking
- Behavioral Analytics
- Conversion Rate Optimization
- Customer Activity Tracking
- Customer Segmentation
- Customizable Reports
- Dashboard
- Dynamic Content
- Engagement Tracking
- Heatmaps
- Interactive Reports
- Real-Time Analytics
- Reporting & Statistics
- Session Recording
- Surveys & Feedback
- Visitor Tracking
- Visual Analytics
- Web Traffic Reporting

## Links

- [View Hotjar Profile](https://www.getapp.sg/software/101789/hotjar)
- [View VWO Insights Profile](https://www.getapp.sg/software/133559/vwo-insights)
- [View Original Comparison](https://www.getapp.sg/compare/101789/133559/hotjar/vs/vwo-insights)

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