---
description: Compare Helpshift vs EvantoDesk and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Helpshift vs EvantoDesk Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Software](/directory/3479/it-ticketing-systems/software) > [Helpshift \<span\>vs\</span\> EvantoDesk](https://www.getapp.sg/compare/102163/108581/helpshift/vs/evantodesk)

# Compare Helpshift vs EvantoDesk

Canonical: https://www.getapp.sg/compare/102163/108581/helpshift/vs/evantodesk

> Detailed comparison between Helpshift and EvantoDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Helpshift | EvantoDesk |
| **Overall rating** | 3.9/5 | 5.0/5 |
| **Total Reviews** | 29 | 3 |
| **Starting Price** | - | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Helpshift

- API
- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Customizable Reports
- Data Import/Export
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Transfers/Routing
- Workflow Management

### EvantoDesk

- API
- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Data Import/Export
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Management

## Links

- [View Helpshift Profile](https://www.getapp.sg/software/102163/helpshift)
- [View EvantoDesk Profile](https://www.getapp.sg/software/108581/evantodesk)
- [View Original Comparison](https://www.getapp.sg/compare/102163/108581/helpshift/vs/evantodesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Helpshift vs EvantoDesk Comparison | GetApp Singapore 2026","description":"Compare Helpshift vs EvantoDesk and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/102163/108581/helpshift/vs/evantodesk","about":[{"@id":"https://www.getapp.sg/software/102163/helpshift#software"},{"@id":"https://www.getapp.sg/software/108581/evantodesk#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/102163/108581/helpshift/vs/evantodesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/102163/108581/helpshift/vs/evantodesk#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Helpshift","description":"Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. By reducing the number of incoming support requests with an in-app knowledge base and leveraging in-depth user and device data to proactively engage mobile customers with targeted push notifications &amp; in-app surveys, Helpshift’s customer care suite has proven to improve agent resolution times and increase user satisfaction with their in-app experience. \n\nHelpshift understands the importance of meeting customers in their preferred context and continues to makes it easier for businesses, large and small, to care for their customers through in-app FAQ's, in-app Chat, and relevant device data, to provide customer care throughout the mobile user's experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/34b90abf-bc04-4a4d-89ea-a4428367efd7.png","url":"https://www.getapp.sg/software/102163/helpshift","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/102163/helpshift#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":29,"ratingValue":3.9},"operatingSystem":"Cloud"},{"name":"EvantoDesk","description":"EvantoDesk is a cloud-based help desk software designed for small and midsize businesses in any industry. The system can be integrated with existing websites and offers a range of plugins including forums, knowledge base, and EvantoChat live chat. Native mobile apps for Android and iOS allow users to manage tickets on-the-go, and team members can collaborate whether they work in the same office or remotely. Ticket processing workflows can automate the assignment and prioritizing of tickets, and canned responses can be created and used to respond to customer messages. With EvantoDesk, users can also create custom ticket submission forms, manage service level agreements (SLAs), generate reports, collect customer feedback, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/203f4e92-9138-4399-bed7-ca95835fd997.png","url":"https://www.getapp.sg/software/108581/evantodesk","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/108581/evantodesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3,"ratingValue":5.0},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Software","position":2,"item":"/directory/3479/it-ticketing-systems/software","@type":"ListItem"},{"name":"Helpshift vs EvantoDesk","position":3,"item":"https://www.getapp.sg/compare/102163/108581/helpshift/vs/evantodesk","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/102163/108581/helpshift/vs/evantodesk#breadcrumblist"}]}
</script>