---
description: Compare Freshdesk vs OTRS and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs OTRS Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> OTRS](https://www.getapp.sg/compare/10317/102025/freshdesk/vs/otrs)

# Compare Freshdesk vs OTRS

Canonical: https://www.getapp.sg/compare/10317/102025/freshdesk/vs/otrs

> Detailed comparison between Freshdesk and OTRS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | OTRS |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3486 | 96 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Customer Database
- Customizable Reports
- Dashboard
- Email Templates
- Full Text Search
- Incident Management
- Issue Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Templates
- Workflow Management

### OTRS

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Customer Database
- Customizable Reports
- Dashboard
- Email Templates
- Full Text Search
- Incident Management
- Issue Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Templates
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.sg/software/10317/freshdesk)
- [View OTRS Profile](https://www.getapp.sg/software/102025/otrs)
- [View Original Comparison](https://www.getapp.sg/compare/10317/102025/freshdesk/vs/otrs)

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