---
description: Compare Freshdesk vs Crisp and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Crisp Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Crisp](https://www.getapp.sg/compare/10317/111347/freshdesk/vs/crisp)

# Compare Freshdesk vs Crisp

Canonical: https://www.getapp.sg/compare/10317/111347/freshdesk/vs/crisp

> Detailed comparison between Freshdesk and Crisp. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Crisp |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3440 | 148 |
| **Starting Price** | US$19.00 | US$45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Database
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Crisp

- API
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Database
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.sg/software/10317/freshdesk)
- [View Crisp Profile](https://www.getapp.sg/software/111347/crisp)
- [View Original Comparison](https://www.getapp.sg/compare/10317/111347/freshdesk/vs/crisp)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Crisp Comparison | GetApp Singapore 2026","description":"Compare Freshdesk vs Crisp and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/10317/111347/freshdesk/vs/crisp","about":[{"@id":"https://www.getapp.sg/software/10317/freshdesk#software"},{"@id":"https://www.getapp.sg/software/111347/crisp#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/10317/111347/freshdesk/vs/crisp#breadcrumblist"},"@id":"https://www.getapp.sg/compare/10317/111347/freshdesk/vs/crisp#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.sg/#organization"},"isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG"},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.sg/software/10317/freshdesk","@id":"https://www.getapp.sg/software/10317/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3440},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Crisp","description":"Crisp is a an all-in-one multi-channel customers platform for interacting with customers and improving customer satisfaction. From sales to customer support, Crisp helps keep the workflow simple. Users can add teammates to support chat and email, all from a single user interface.\n\nWith Crisp, users can see what visitors are typing in real time, allowing them to respond with the right information in little to no time. Teams can reply to all inbound queries from Crisp Live Chat, email, messenger, Twitter, and SMS. Messaging features include bots, mentions, notes, video and audio chat, canned responses, file sharing and emojis.\n\nCrisp's MagicMap provides an accurate count of active users on a map. MagicBrowse gives users a view of the visitor’s screen, helping to close more deals and resolve more support tickets. With Live Assist, users can grant agents temporary control in order to resolve issues directly, and developers can benefit from the Live Debug feature to fix bugs on the go.\n\nThe Crisp CRM allows users to manage, edit and export all users and leads information, from conversations, social networks, company information, phone number, and more. \n\nCrisp Campaigns allows companies to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates using advanced targeting options. Simply build in-chat and email sequences straight from Crisp.\n\nThe Crisp Knowledge Base allows customers support team to rely on existing content to better serve their customers and easily link content to customers questions. You can build multi language helpdesk to better serve your customers on an international level.\n\nCrisp also offer many more features to help small and medium size companies to better serve their customers. Don't hesitate anymore, just give it a try as it's free for 14 days with no credit card!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c79637db-d775-4db4-8c3d-acd92fe11add.jpeg","url":"https://www.getapp.sg/software/111347/crisp","@id":"https://www.getapp.sg/software/111347/crisp#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":148},"offers":{"price":"45","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.sg/compare/10317/111347/freshdesk/vs/crisp#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Crisp","position":3,"item":"https://www.getapp.sg/compare/10317/111347/freshdesk/vs/crisp","@type":"ListItem"}]}]}
</script>