---
description: Compare Freshdesk vs Heymarket and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Heymarket Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Heymarket](https://www.getapp.sg/compare/10317/112675/freshdesk/vs/heymarket)

# Compare Freshdesk vs Heymarket

Canonical: https://www.getapp.sg/compare/10317/112675/freshdesk/vs/heymarket

> Detailed comparison between Freshdesk and Heymarket. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Heymarket |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3425 | 47 |
| **Starting Price** | US$19.00 | US$31.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Responses
- CRM
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customer Segmentation
- Customizable Templates
- Inbox Management
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Surveys & Feedback
- Templates
- Third-Party Integrations
- Workflow Management

### Heymarket

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Responses
- CRM
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customer Segmentation
- Customizable Templates
- Inbox Management
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Surveys & Feedback
- Templates
- Third-Party Integrations
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.sg/software/10317/freshdesk)
- [View Heymarket Profile](https://www.getapp.sg/software/112675/heymarket)
- [View Original Comparison](https://www.getapp.sg/compare/10317/112675/freshdesk/vs/heymarket)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Heymarket Comparison | GetApp Singapore 2026","description":"Compare Freshdesk vs Heymarket and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/10317/112675/freshdesk/vs/heymarket","about":[{"@id":"https://www.getapp.sg/software/10317/freshdesk#software"},{"@id":"https://www.getapp.sg/software/112675/heymarket#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/10317/112675/freshdesk/vs/heymarket#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/10317/112675/freshdesk/vs/heymarket#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.sg/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3425,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Heymarket","description":"Heymarket is a business messaging solution which provides shared inboxes for text and Facebook messaging with customers, contractors, or partners. The system can be used by sales, support, marketing, and operations teams to manage staff updates, customer appointment confirmations, dispatching, support requests, and more. Different teams can each have their own shared inbox, and chats can be assigned to individual team members, with indicators to show which team members are viewing or responding to a conversation. Contacts can be split into lists for targeted bulk messaging, and messages can be scheduled to be sent at a set date and time. Internal notes can be recorded and stored to share information with team members, and users can set reminders for messages or contacts requiring follow-ups. Heymarket also provides a customizable web chat widget which is managed from the shared inbox alongside SMS and Facebook messages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/095a643c-0a22-4a27-836b-fafe2d599454.png","url":"https://www.getapp.sg/software/112675/heymarket","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/112675/heymarket#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":47,"ratingValue":4.5},"offers":{"price":"31","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Heymarket","position":3,"item":"https://www.getapp.sg/compare/10317/112675/freshdesk/vs/heymarket","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/10317/112675/freshdesk/vs/heymarket#breadcrumblist"}]}
</script>