---
description: Compare Freshdesk vs Deepser and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Deepser Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Deepser](https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser)

# Compare Freshdesk vs Deepser

Canonical: https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser

> Detailed comparison between Freshdesk and Deepser. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Deepser |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3425 | 57 |
| **Starting Price** | US$19.00 | US$35.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### Deepser

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.sg/software/10317/freshdesk)
- [View Deepser Profile](https://www.getapp.sg/software/2002751/deepser)
- [View Original Comparison](https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Deepser Comparison | GetApp Singapore 2026","description":"Compare Freshdesk vs Deepser and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser","about":[{"@id":"https://www.getapp.sg/software/10317/freshdesk#software"},{"@id":"https://www.getapp.sg/software/2002751/deepser#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser#breadcrumblist"},"@id":"https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG"},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.sg/software/10317/freshdesk","@id":"https://www.getapp.sg/software/10317/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3425},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Deepser","description":"Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking, and reporting.\n\nThe application offers an assistance portal for departments, which allows employees to request company services and equipment, access guides and manuals, store contact or lead details, record tasks, manage passwords, and track sales opportunities. Using Deepser’s IT asset management system, administrators can maintain a repository of asset data with names, serial numbers, or MAC addresses, locate assigned users, track warranties, and perform system updates. Managers can utilize the escalation rules module to automate repetitive tasks and configure reminders based on timers to prevent the expiration of maintenance requests or contracts.\n\nSupervisors can use the dashboard’s drag-and-drop capabilities to create custom charts and view the progress of ongoing services in real-time. Deepser offers a shared calendar feature, which lets team members plan activities and monitor events, meetings, or project deadlines. IT professionals can also manage data centers using a visual tool, check network interface connections, patch panels or servers, and monitor virtual machines and devices placed in racks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/47d155fe-fd7e-437c-8d1d-a39d992d2b02.png","url":"https://www.getapp.sg/software/2002751/deepser","@id":"https://www.getapp.sg/software/2002751/deepser#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":57},"offers":{"price":"35","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux on premise"},{"@id":"https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Deepser","position":3,"item":"https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser","@type":"ListItem"}]}]}
</script>