---
description: Compare Freshdesk vs Deepser and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Deepser Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Deepser](https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser)

# Compare Freshdesk vs Deepser

Canonical: https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser

> Detailed comparison between Freshdesk and Deepser. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Deepser |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3460 | 57 |
| **Starting Price** | US$19.00 | US$28.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### Deepser

- API
- Activity Tracking
- Analytics
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.sg/software/10317/freshdesk)
- [View Deepser Profile](https://www.getapp.sg/software/2002751/deepser)
- [View Original Comparison](https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Deepser Comparison | GetApp Singapore 2026","description":"Compare Freshdesk vs Deepser and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser","about":[{"@id":"https://www.getapp.sg/software/10317/freshdesk#software"},{"@id":"https://www.getapp.sg/software/2002751/deepser#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.sg/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3460,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Deepser","description":"Deepser is the only 100% Italian Service Management platform with native AI capabilities, designed to help organizations simplify operations, improve service delivery and gain complete visibility across business processes. Trusted by more than 350,000 active users, Deepser combines Help Desk, IT Service Management, Enterprise Service Management, CRM and process automation in a single modular ecosystem that adapts to the unique needs of each organization. Built with a no-code approach and a high level of configurability, it enables companies to digitize and optimize workflows without the complexity, costs and limitations often associated with traditional enterprise platforms. Whether deployed in IT, Customer Service, Human Resources, Facilities Management or Operations, Deepser provides a flexible foundation for managing services through a unified and scalable platform.\n\nMore than a traditional ITSM solution, Deepser was created to break down silos between departments and transform service management into a strategic driver of business performance. Its native AI capabilities support users and teams throughout daily activities by helping them find information faster, automate repetitive tasks and improve decision-making. Through intelligent agents, workflow automation and advanced knowledge management, organizations can reduce manual effort, accelerate response times and deliver a better experience to both employees and customers. The platform includes a comprehensive set of capabilities such as ticket management, asset management, CMDB, service catalog, CRM, SLA management, knowledge base, surveys, workflow orchestration and reporting, all connected through a centralized data model that provides a complete view of operations. This unified approach helps organizations increase efficiency, maintain governance and adapt quickly to changing business requirements.\n\nDeveloped and supported entirely in Italy, Deepser offers organizations a different approach to digital transformation. Instead of forcing companies to adapt to rigid software structures, the platform is designed to adapt to the way each business works. Its modular architecture allows teams to start with the functionalities they need today and expand over time without replacing systems or disrupting existing processes. Combined with rapid implementation, dedicated local support and continuous innovation, Deepser enables organizations to achieve measurable results faster while maintaining full control over their data, processes and service strategy. The result is a modern Service Management platform that empowers organizations to work smarter, improve collaboration across teams and create long-term operational value without the overhead and complexity of traditional enterprise solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/47d155fe-fd7e-437c-8d1d-a39d992d2b02.png","url":"https://www.getapp.sg/software/2002751/deepser","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2002751/deepser#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":57,"ratingValue":4.6},"offers":{"price":"28","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Deepser","position":3,"item":"https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/10317/2002751/freshdesk/vs/deepser#breadcrumblist"}]}
</script>