---
description: Compare Freshdesk vs GLPI and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs GLPI Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> GLPI](https://www.getapp.sg/compare/10317/2049885/freshdesk/vs/glpi)

# Compare Freshdesk vs GLPI

Canonical: https://www.getapp.sg/compare/10317/2049885/freshdesk/vs/glpi

> Detailed comparison between Freshdesk and GLPI. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | GLPI |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3425 | 41 |
| **Starting Price** | US$19.00 | €19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Customizable Forms
- Customizable Reports
- Incident Management
- Knowledge Base Management
- Monitoring
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third-Party Integrations
- Ticket Management

### GLPI

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Customizable Forms
- Customizable Reports
- Incident Management
- Knowledge Base Management
- Monitoring
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third-Party Integrations
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.sg/software/10317/freshdesk)
- [View GLPI Profile](https://www.getapp.sg/software/2049885/glpi)
- [View Original Comparison](https://www.getapp.sg/compare/10317/2049885/freshdesk/vs/glpi)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs GLPI Comparison | GetApp Singapore 2026","description":"Compare Freshdesk vs GLPI and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/10317/2049885/freshdesk/vs/glpi","about":[{"@id":"https://www.getapp.sg/software/10317/freshdesk#software"},{"@id":"https://www.getapp.sg/software/2049885/glpi#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/10317/2049885/freshdesk/vs/glpi#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/10317/2049885/freshdesk/vs/glpi#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.sg/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3425,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"GLPI","description":"GLPI is an incredible ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legitimate control over your company’s IT budget, and expenses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/355c4bbd-064f-47ff-b0e3-ce488f12fcde.png","url":"https://www.getapp.sg/software/2049885/glpi","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2049885/glpi#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":41,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs GLPI","position":3,"item":"https://www.getapp.sg/compare/10317/2049885/freshdesk/vs/glpi","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/10317/2049885/freshdesk/vs/glpi#breadcrumblist"}]}
</script>