---
description: Compare Freshdesk vs Inserve and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Inserve Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Inserve](https://www.getapp.sg/compare/10317/2049936/freshdesk/vs/inserve)

# Compare Freshdesk vs Inserve

Canonical: https://www.getapp.sg/compare/10317/2049936/freshdesk/vs/inserve

> Detailed comparison between Freshdesk and Inserve. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Inserve |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3425 | 28 |
| **Starting Price** | US$19.00 | €63.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Collaboration Tools
- Customer Database
- Customizable Reports
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- SSL Security
- Single Sign On
- Support Ticket Management
- Task Management
- Workflow Management

### Inserve

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Collaboration Tools
- Customer Database
- Customizable Reports
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- SSL Security
- Single Sign On
- Support Ticket Management
- Task Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.sg/software/10317/freshdesk)
- [View Inserve Profile](https://www.getapp.sg/software/2049936/inserve)
- [View Original Comparison](https://www.getapp.sg/compare/10317/2049936/freshdesk/vs/inserve)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Inserve Comparison | GetApp Singapore 2026","description":"Compare Freshdesk vs Inserve and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/10317/2049936/freshdesk/vs/inserve","about":[{"@id":"https://www.getapp.sg/software/10317/freshdesk#software"},{"@id":"https://www.getapp.sg/software/2049936/inserve#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/10317/2049936/freshdesk/vs/inserve#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/10317/2049936/freshdesk/vs/inserve#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.sg/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3425,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Inserve","description":"Inserve is online servicedesk software for managing the support department of MSP's and Agencies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/05e9def7-d7c4-463c-ba1f-9f960a679c60.png","url":"https://www.getapp.sg/software/2049936/inserve","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2049936/inserve#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":28,"ratingValue":4.7},"offers":{"price":"63","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Inserve","position":3,"item":"https://www.getapp.sg/compare/10317/2049936/freshdesk/vs/inserve","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/10317/2049936/freshdesk/vs/inserve#breadcrumblist"}]}
</script>