---
description: Compare Freshdesk vs SMART Service Desk and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs SMART Service Desk Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> SMART Service Desk](https://www.getapp.sg/compare/10317/2050635/freshdesk/vs/smart-service-desk)

# Compare Freshdesk vs SMART Service Desk

Canonical: https://www.getapp.sg/compare/10317/2050635/freshdesk/vs/smart-service-desk

> Detailed comparison between Freshdesk and SMART Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | SMART Service Desk |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3470 | 31 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Freshdesk

- API
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Branding
- Email Management
- Incident Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### SMART Service Desk

- API
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Email Management
- Incident Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.sg/software/10317/freshdesk)
- [View SMART Service Desk Profile](https://www.getapp.sg/software/2050635/smart-service-desk)
- [View Original Comparison](https://www.getapp.sg/compare/10317/2050635/freshdesk/vs/smart-service-desk)

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