---
description: Compare Freshdesk vs Freshservice and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Freshservice Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Freshservice](https://www.getapp.sg/compare/10317/91351/freshdesk/vs/freshservice)

# Compare Freshdesk vs Freshservice

Canonical: https://www.getapp.sg/compare/10317/91351/freshdesk/vs/freshservice

> Detailed comparison between Freshdesk and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Freshservice |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 685 |
| **Starting Price** | US$19.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- CRM
- Chat/Messaging
- Content Management
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Analytics
- CRM
- Chat/Messaging
- Content Management
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.sg/software/10317/freshdesk)
- [View Freshservice Profile](https://www.getapp.sg/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.sg/compare/10317/91351/freshdesk/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Freshservice Comparison | GetApp Singapore 2026","description":"Compare Freshdesk vs Freshservice and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/10317/91351/freshdesk/vs/freshservice","about":[{"@id":"https://www.getapp.sg/software/10317/freshdesk#software"},{"@id":"https://www.getapp.sg/software/91351/freshservice#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/10317/91351/freshdesk/vs/freshservice#breadcrumblist"},"@id":"https://www.getapp.sg/compare/10317/91351/freshdesk/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.sg/software/10317/freshdesk","@id":"https://www.getapp.sg/software/10317/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.\n\nFreshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.\n\nFreshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.\n\nFreshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.sg/software/91351/freshservice","@id":"https://www.getapp.sg/software/91351/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.sg/compare/10317/91351/freshdesk/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Freshservice","position":3,"item":"https://www.getapp.sg/compare/10317/91351/freshdesk/vs/freshservice","@type":"ListItem"}]}]}
</script>