---
description: Compare Freshdesk vs monday AI Work Platform and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs monday AI Work Platform Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> monday AI Work Platform](https://www.getapp.sg/compare/10317/91734/freshdesk/vs/monday-com)

# Compare Freshdesk vs monday AI Work Platform

Canonical: https://www.getapp.sg/compare/10317/91734/freshdesk/vs/monday-com

> Detailed comparison between Freshdesk and monday AI Work Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | monday AI Work Platform |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3487 | 6123 |
| **Starting Price** | US$19.00 | €15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Screen Sharing
- Single Sign On
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

### monday AI Work Platform

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Screen Sharing
- Single Sign On
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.sg/software/10317/freshdesk)
- [View monday AI Work Platform Profile](https://www.getapp.sg/software/91734/monday-com)
- [View Original Comparison](https://www.getapp.sg/compare/10317/91734/freshdesk/vs/monday-com)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs monday AI Work Platform Comparison | GetApp Singapore 2026","description":"Compare Freshdesk vs monday AI Work Platform and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/10317/91734/freshdesk/vs/monday-com","about":[{"@id":"https://www.getapp.sg/software/10317/freshdesk#software"},{"@id":"https://www.getapp.sg/software/91734/monday-com#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/10317/91734/freshdesk/vs/monday-com#breadcrumblist"},"@id":"https://www.getapp.sg/compare/10317/91734/freshdesk/vs/monday-com#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based (SaaS) AI-powered customer service help desk that centralizes ticketing, communication, and support operations across multiple channels. Designed for businesses of all sizes and industries, Freshdesk consolidates customer interactions from email, phone, chat, social media, and web into a unified agent workspace. Core capabilities include intelligent ticket assignment, priority-based routing, canned responses, collision detection, and SLA management, giving support teams the structure needed to handle high volumes of requests consistently.\n\nFreshdesk extends beyond reactive support with a robust self-service layer, including a customizable knowledge base and AI-powered chatbots that handle common queries without agent involvement. Team collaboration features such as shared ownership, internal notes, and linked tickets allow agents to coordinate on complex issues across departments. Reporting and analytics dashboards surface key performance metrics, helping managers track team productivity, resolution trends, and customer satisfaction over time.\n\nThe platform supports flexible deployment through browser-based access and mobile apps, making it suitable for distributed and remote support teams. Freshdesk integrates with a broad ecosystem of third-party tools including CRMs, billing platforms, and communication apps, allowing organizations to embed customer support workflows into existing operational stacks. Configurable automation rules, custom ticket fields, and role-based access controls allow the platform to adapt to diverse support structures across industries including e-commerce, SaaS, healthcare, and financial services.","image":"https://images.g2crowd.com/display-layer-screenshots/748/43f14142966ddd4618280744d2373326575ac3269021555f3b46e63eec80f0b9.webp","url":"https://www.getapp.sg/software/10317/freshdesk","@id":"https://www.getapp.sg/software/10317/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3487,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"monday AI Work Platform","description":"JobViseur provides an AI-assisted workspace for managing job searches and career transitions. Candidates can discover opportunities from multiple sources, compare roles using profile-to-role Fit Scores and review detailed analyses showing strengths, gaps and requirements associated with each opportunity.\nThe platform supports the preparation of tailored CVs and application emails and provides a structured pipeline for organising saved roles, applications, interviews, offers and rejected opportunities. Its market-positioning reports analyse multiple roles together to show average alignment, recurring skill requirements, profile strengths and potential barriers.\nJobViseur is also designed for professionals supporting candidates. Career coaches, outplacement providers, employability organisations and higher-education career services can use professional plans with beneficiary sub-accounts, shared credits, multi-client management and custom branding. The service is particularly focused on France and Switzerland but can surface opportunities internationally through its aggregated job sources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/06b5ebfb-5d2c-4b03-9281-bd1e4fb28bd5.png","url":"https://www.getapp.sg/software/91734/monday-com","@id":"https://www.getapp.sg/software/91734/monday-com#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":6123,"ratingValue":4.6},"offers":{"price":"15","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.sg/compare/10317/91734/freshdesk/vs/monday-com#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs monday AI Work Platform","position":3,"item":"https://www.getapp.sg/compare/10317/91734/freshdesk/vs/monday-com","@type":"ListItem"}]}]}
</script>