---
description: Compare Freshdesk vs Re:amaze and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk vs Re:amaze Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Re:amaze](https://www.getapp.sg/compare/10317/91771/freshdesk/vs/reamaze-cloud-helpdesk)

# Compare Freshdesk vs Re:amaze

Canonical: https://www.getapp.sg/compare/10317/91771/freshdesk/vs/reamaze-cloud-helpdesk

> Detailed comparison between Freshdesk and Re:amaze. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Re:amaze |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3408 | 53 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Freshdesk

- API
- CRM
- Canned Responses
- Chat/Messaging
- Content Management
- Dashboard
- Email Management
- Email Templates
- Engagement Tracking
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Workflow Management

### Re:amaze

- API
- CRM
- Canned Responses
- Chat/Messaging
- Content Management
- Dashboard
- Email Management
- Email Templates
- Engagement Tracking
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.sg/software/10317/freshdesk)
- [View Re:amaze Profile](https://www.getapp.sg/software/91771/reamaze-cloud-helpdesk)
- [View Original Comparison](https://www.getapp.sg/compare/10317/91771/freshdesk/vs/reamaze-cloud-helpdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Re:amaze Comparison | GetApp Singapore 2026","description":"Compare Freshdesk vs Re:amaze and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/10317/91771/freshdesk/vs/reamaze-cloud-helpdesk","about":[{"@id":"https://www.getapp.sg/software/10317/freshdesk#software"},{"@id":"https://www.getapp.sg/software/91771/reamaze-cloud-helpdesk#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/10317/91771/freshdesk/vs/reamaze-cloud-helpdesk#breadcrumblist"},"@id":"https://www.getapp.sg/compare/10317/91771/freshdesk/vs/reamaze-cloud-helpdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.sg/software/10317/freshdesk","@id":"https://www.getapp.sg/software/10317/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Re:amaze","description":"Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.\n\nFeatures\n\nEmail, Facebook, Messenger, Twitter support - Live Chat with Chatbots - Push Notifications - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions - Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d2028d46-1272-4d37-91eb-a4b334276602.png","url":"https://www.getapp.sg/software/91771/reamaze-cloud-helpdesk","@id":"https://www.getapp.sg/software/91771/reamaze-cloud-helpdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":53},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.sg/compare/10317/91771/freshdesk/vs/reamaze-cloud-helpdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Re:amaze","position":3,"item":"https://www.getapp.sg/compare/10317/91771/freshdesk/vs/reamaze-cloud-helpdesk","@type":"ListItem"}]}]}
</script>