---
description: Compare Service Fusion vs FieldEx and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Service Fusion vs FieldEx Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Other Construction Software](/directory/3899/other-construction/software) > [Service Fusion \<span\>vs\</span\> FieldEx](https://www.getapp.sg/compare/103289/133131/service-fusion/vs/custella)

# Compare Service Fusion vs FieldEx

Canonical: https://www.getapp.sg/compare/103289/133131/service-fusion/vs/custella

> Detailed comparison between Service Fusion and FieldEx. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Service Fusion | FieldEx |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 308 | 27 |
| **Starting Price** | US$259.00 | US$10.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### Service Fusion

- API
- Activity Tracking
- Audit Trail
- Contact Database
- Contract/License Management
- Customizable Reports
- Dispatch Management
- Job Management
- Job Tracking
- Monitoring
- Real-Time Data
- Real-Time Reporting
- Reminders
- Routing
- Scheduling
- Service History
- Status Tracking
- Task Scheduling
- Technician Management
- Workflow Management

### FieldEx

- API
- Activity Tracking
- Audit Trail
- Contact Database
- Contract/License Management
- Customizable Reports
- Dispatch Management
- Job Management
- Job Tracking
- Monitoring
- Real-Time Data
- Real-Time Reporting
- Reminders
- Routing
- Scheduling
- Service History
- Status Tracking
- Task Scheduling
- Technician Management
- Workflow Management

## Links

- [View Service Fusion Profile](https://www.getapp.sg/software/103289/service-fusion)
- [View FieldEx Profile](https://www.getapp.sg/software/133131/custella)
- [View Original Comparison](https://www.getapp.sg/compare/103289/133131/service-fusion/vs/custella)

-----

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