---
description: Compare AskNicely vs Trustpilot and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: AskNicely vs Trustpilot Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [AskNicely \<span\>vs\</span\> Trustpilot](https://www.getapp.sg/compare/103321/113149/asknicely-for-nps/vs/trustpilot)

# Compare AskNicely vs Trustpilot

Canonical: https://www.getapp.sg/compare/103321/113149/asknicely-for-nps/vs/trustpilot

> Detailed comparison between AskNicely and Trustpilot. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | AskNicely | Trustpilot |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 101 | 1207 |
| **Starting Price** | US$399.00 | US$299.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### AskNicely

- API
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Mobile Survey
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text Fields
- Trend Analysis

### Trustpilot

- API
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Mobile Survey
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text Fields
- Trend Analysis

## Links

- [View AskNicely Profile](https://www.getapp.sg/software/103321/asknicely-for-nps)
- [View Trustpilot Profile](https://www.getapp.sg/software/113149/trustpilot)
- [View Original Comparison](https://www.getapp.sg/compare/103321/113149/asknicely-for-nps/vs/trustpilot)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"AskNicely vs Trustpilot Comparison | GetApp Singapore 2026","description":"Compare AskNicely vs Trustpilot and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/103321/113149/asknicely-for-nps/vs/trustpilot","about":[{"@id":"https://www.getapp.sg/software/103321/asknicely-for-nps#software"},{"@id":"https://www.getapp.sg/software/113149/trustpilot#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/103321/113149/asknicely-for-nps/vs/trustpilot#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/103321/113149/asknicely-for-nps/vs/trustpilot#webpage","isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"AskNicely","description":"AskNicely is a cloud-based customer experience (CX) platform built for multi-location service businesses, from mid-market organizations to enterprises operating 5 to 5,000+ locations. The platform collects real-time customer feedback through NPS, CSAT, and 5-star survey formats delivered across email, SMS, web, mobile app, and in-store kiosk channels. Feedback is analyzed and converted into specific, prioritized daily actions for frontline teams and managers, reducing reliance on manual analysis. Industries served include home services, healthcare, financial services, retail, hospitality, and franchise businesses.\n\nThe platform includes a built-in generative AI engine, NiceAI, with several distinct capabilities: Dynamic Surveys adapt questions in real time based on customer attributes, prior responses, location, and language; AI Themes automatically categorize incoming feedback into emerging and recurring themes; AI Insights condense feedback into actionable summaries with prioritized recommendations; AI Moderation rephrases offensive or unconstructive feedback into constructive language; Ask NiceAI is a conversational interface that answers plain-language questions about CX data and generates charts; NiceAI Agents are pre-built AI workers that monitor feedback and reviews, execute rule-based actions, and produce reports; and AI-powered Focus Areas identify per-team CX improvement priorities from feedback data. Role-based dashboards deliver appropriate CX data to executives, branch managers, and frontline staff from a single platform.\n\nAskNicely also includes a reputation management suite covering centralized review management, competitor benchmarking, listing management, and one-click Google review requests. Automated workflows and alerts handle feedback response, issue escalation, and task creation to support SLA compliance. Employee recognition tools, including Shoutouts, leaderboards, and report cards, provide performance visibility for frontline staff. The platform integrates with Salesforce, HubSpot, Slack, Microsoft Teams, and other CRM and communication tools, and is hosted on AWS across multiple regions. SSO is available as an add-on.","image":"https://images.g2crowd.com/display-layer-screenshots/15310/836ec969a33adb81c20d327a2d4381e7f7f5b898179121450632f572bd559d00.webp","url":"https://www.getapp.sg/software/103321/asknicely-for-nps","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/103321/asknicely-for-nps#software","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":101,"ratingValue":4.6},"offers":{"price":"399","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Trustpilot","description":"Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers &amp; businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.\n\nToday, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan &amp; New York.  \n\nTrustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars &amp; more, to help stand out where it matters most - in search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fceee733-8453-4d21-a0fc-42aed9fee046.png","url":"https://www.getapp.sg/software/113149/trustpilot","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/113149/trustpilot#software","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1207,"ratingValue":4.5},"offers":{"price":"299","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","@id":"https://www.getapp.sg/compare/103321/113149/asknicely-for-nps/vs/trustpilot#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/601/customer-experience/software","@type":"ListItem"},{"name":"AskNicely vs Trustpilot","position":3,"item":"https://www.getapp.sg/compare/103321/113149/asknicely-for-nps/vs/trustpilot","@type":"ListItem"}]}]}
</script>