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Service Management Enterprise vs UpKeep

SME Complete is a cloud-based solution designed to help service companies manage customers, maintenance, inventory and staff schedules

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
UpKeep is an Asset Operations Management solution combining CMMS, EAM, and APM for maintenance, reliability and operations teams which allows users to manage their team, assign work orders, sync devices, and more.
UpKeep is an Asset Operations Management solution combining CMMS, EAM, and APM for maintenance, reliability and operations teams which allows users...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$45.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.2 /5
(13)

Ease of Use

3.8/5

Features

3.6/5

Customer Service

4.2/5

Value for Money

3.6/5

Overall rating

4.6 /5
(1,326)

Ease of Use

4.6/5

Features

4.4/5

Customer Service

4.7/5

Value for Money

4.6/5

Total features 76

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Asset Accounting
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Scheduling
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Benchmarking
  • Billing & Invoicing
  • Bills of Material
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Calibration Management
  • Check-in/Check-out
  • Class Scheduling
  • Code Enforcement
  • Collaboration Tools
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Components Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Depreciation Management
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Downtime Tracking
  • Drag & Drop
  • Electronic Signature
  • Employee Scheduling
  • Energy Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Facility Asset Management
  • Facility Management
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • For HVAC Companies
  • For Locksmiths
  • For Mechanical Equipment
  • For Schools
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Image Capture
  • Incident Management
  • Inspection Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Kitting
  • Labor Cost Reporting
  • Lead Management
  • Location Tracking
  • Logbook Tracking
  • MES
  • Maintenance Management
  • Maintenance Scheduling
  • Manuals
  • Manufacturing Inventory Management
  • Map Creation
  • Material Requirements Planning
  • Mobile Access
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Management
  • Order Tracking
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Predictive Maintenance
  • Preventive Maintenance
  • Prioritization
  • Process/Workflow Automation
  • Procurement Management
  • Product Identification
  • Production Scheduling
  • Productivity Analysis
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QR Codes
  • Quality Control
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Scheduling
  • Receiving/Putaway Management
  • Recurring Appointments
  • Reminders
  • Reorder Management
  • Repair Tracking
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Reservations Management
  • Residential Properties
  • Retail Inventory Management
  • Returns Management
  • Root Cause Analysis
  • Routing
  • SKU/UPC Codes
  • Safety Management
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Service Request Management
  • Software License Management
  • Space Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Technician Management
  • Territory Management
  • Third-Party Integrations
  • Tire Management
  • Traceability
  • Trend Analysis
  • User Management
  • Vehicle Information
  • Vendor Managed Inventory
  • Vendor Management
  • Version Control
  • Visitor Management
  • Warehouse Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Total features 185

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Asset Accounting
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Scheduling
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Benchmarking
  • Billing & Invoicing
  • Bills of Material
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Calibration Management
  • Check-in/Check-out
  • Class Scheduling
  • Code Enforcement
  • Collaboration Tools
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Components Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Depreciation Management
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Downtime Tracking
  • Drag & Drop
  • Electronic Signature
  • Employee Scheduling
  • Energy Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Facility Asset Management
  • Facility Management
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • For HVAC Companies
  • For Locksmiths
  • For Mechanical Equipment
  • For Schools
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Image Capture
  • Incident Management
  • Inspection Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Kitting
  • Labor Cost Reporting
  • Lead Management
  • Location Tracking
  • Logbook Tracking
  • MES
  • Maintenance Management
  • Maintenance Scheduling
  • Manuals
  • Manufacturing Inventory Management
  • Map Creation
  • Material Requirements Planning
  • Mobile Access
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Management
  • Order Tracking
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Predictive Maintenance
  • Preventive Maintenance
  • Prioritization
  • Process/Workflow Automation
  • Procurement Management
  • Product Identification
  • Production Scheduling
  • Productivity Analysis
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QR Codes
  • Quality Control
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Scheduling
  • Receiving/Putaway Management
  • Recurring Appointments
  • Reminders
  • Reorder Management
  • Repair Tracking
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Reservations Management
  • Residential Properties
  • Retail Inventory Management
  • Returns Management
  • Root Cause Analysis
  • Routing
  • SKU/UPC Codes
  • Safety Management
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Service Request Management
  • Software License Management
  • Space Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Technician Management
  • Territory Management
  • Third-Party Integrations
  • Tire Management
  • Traceability
  • Trend Analysis
  • User Management
  • Vehicle Information
  • Vendor Managed Inventory
  • Vendor Management
  • Version Control
  • Visitor Management
  • Warehouse Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Azuga Fleet
  • ClearBlade
  • Coupa
  • Linxup
  • Looker
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Power BI
  • Microsoft Teams
  • Mingo Smart Factory
  • Motive
  • Okta
  • One Step GPS
  • OneLogin
  • Procore
  • QuickBooks
  • QuickBooks Online Advanced
  • QuickBooks Time
  • Samsara
  • ServiceNow
  • Slack
  • Tableau
  • Titan GPS
  • Workato
  • Xero
  • Zapier
  • Zendesk Suite
  • Azuga Fleet
  • ClearBlade
  • Coupa
  • Linxup
  • Looker
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Power BI
  • Microsoft Teams
  • Mingo Smart Factory
  • Motive
  • Okta
  • One Step GPS
  • OneLogin
  • Procore
  • QuickBooks
  • QuickBooks Online Advanced
  • QuickBooks Time
  • Samsara
  • ServiceNow
  • Slack
  • Tableau
  • Titan GPS
  • Workato
  • Xero
  • Zapier
  • Zendesk Suite