---
description: Compare Dialpad vs Plum Voice and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dialpad vs Plum Voice Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/1101/cloud-pbx/software) > [Dialpad \<span\>vs\</span\> Plum Voice](https://www.getapp.sg/compare/103849/104777/dialpad-sell/vs/plum-voice-hosted-ivr)

# Compare Dialpad vs Plum Voice

Canonical: https://www.getapp.sg/compare/103849/104777/dialpad-sell/vs/plum-voice-hosted-ivr

> Detailed comparison between Dialpad and Plum Voice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dialpad | Plum Voice |
| **Overall rating** | 4.2/5 | 4.8/5 |
| **Total Reviews** | 570 | 30 |
| **Starting Price** | US$27.00 | US$200.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Dialpad

- API
- Activity Tracking
- Alerts/Notifications
- Call Center Management
- Call Disposition
- Call Logging
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- IVR
- Live Chat
- Multi-Channel Communication
- Third-Party Integrations
- Voice Mail

### Plum Voice

- API
- Activity Tracking
- Alerts/Notifications
- Call Center Management
- Call Disposition
- Call Logging
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- IVR
- Live Chat
- Multi-Channel Communication
- Third-Party Integrations
- Voice Mail

## Links

- [View Dialpad Profile](https://www.getapp.sg/software/103849/dialpad-sell)
- [View Plum Voice Profile](https://www.getapp.sg/software/104777/plum-voice-hosted-ivr)
- [View Original Comparison](https://www.getapp.sg/compare/103849/104777/dialpad-sell/vs/plum-voice-hosted-ivr)

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