---
description: Compare Genesys Cloud CX vs Microsoft Teams and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Genesys Cloud CX vs Microsoft Teams Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Genesys Cloud CX \<span\>vs\</span\> Microsoft Teams](https://www.getapp.sg/compare/104597/105615/genesys-cloud/vs/microsoft-teams)

# Compare Genesys Cloud CX vs Microsoft Teams

Canonical: https://www.getapp.sg/compare/104597/105615/genesys-cloud/vs/microsoft-teams

> Detailed comparison between Genesys Cloud CX and Microsoft Teams. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Microsoft Teams |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 268 | 11155 |
| **Starting Price** | US$75.00 | US$4.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Genesys Cloud CX

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Document Management
- Email Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Recording
- SSL Security
- Screen Sharing
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Video Chat
- Video Conferencing
- Video Support
- Workflow Management

### Microsoft Teams

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Document Management
- Email Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Recording
- SSL Security
- Screen Sharing
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Video Chat
- Video Conferencing
- Video Support
- Workflow Management

## Links

- [View Genesys Cloud CX Profile](https://www.getapp.sg/software/104597/genesys-cloud)
- [View Microsoft Teams Profile](https://www.getapp.sg/software/105615/microsoft-teams)
- [View Original Comparison](https://www.getapp.sg/compare/104597/105615/genesys-cloud/vs/microsoft-teams)

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