---
description: Compare Genesys Cloud CX vs EvaluAgent and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Genesys Cloud CX vs EvaluAgent Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Genesys Cloud CX \<span\>vs\</span\> EvaluAgent](https://www.getapp.sg/compare/104597/2039907/genesys-cloud/vs/evaluagent)

# Compare Genesys Cloud CX vs EvaluAgent

Canonical: https://www.getapp.sg/compare/104597/2039907/genesys-cloud/vs/evaluagent

> Detailed comparison between Genesys Cloud CX and EvaluAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | EvaluAgent |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 269 | 20 |
| **Starting Price** | US$75.00 | US$15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Genesys Cloud CX

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Document Management
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- Skills Tracking
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### EvaluAgent

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Document Management
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- Skills Tracking
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Genesys Cloud CX Profile](https://www.getapp.sg/software/104597/genesys-cloud)
- [View EvaluAgent Profile](https://www.getapp.sg/software/2039907/evaluagent)
- [View Original Comparison](https://www.getapp.sg/compare/104597/2039907/genesys-cloud/vs/evaluagent)

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