---
description: Compare Plum Voice vs Gladly and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Plum Voice vs Gladly Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [Plum Voice \<span\>vs\</span\> Gladly](https://www.getapp.sg/compare/104777/106673/plum-voice-hosted-ivr/vs/gladly)

# Compare Plum Voice vs Gladly

Canonical: https://www.getapp.sg/compare/104777/106673/plum-voice-hosted-ivr/vs/gladly

> Detailed comparison between Plum Voice and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Plum Voice | Gladly |
| **Overall rating** | 4.8/5 | 4.8/5 |
| **Total Reviews** | 30 | 139 |
| **Starting Price** | US$200.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Plum Voice

- API
- Activity Tracking
- Call Center Management
- Call Logging
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Chat/Messaging
- Chatbot
- IVR
- Live Chat
- Multi-Channel Communication
- SMS Messaging
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Voice Mail

### Gladly

- API
- Activity Tracking
- Call Center Management
- Call Logging
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- IVR
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- SMS Messaging
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Voice Mail

## Links

- [View Plum Voice Profile](https://www.getapp.sg/software/104777/plum-voice-hosted-ivr)
- [View Gladly Profile](https://www.getapp.sg/software/106673/gladly)
- [View Original Comparison](https://www.getapp.sg/compare/104777/106673/plum-voice-hosted-ivr/vs/gladly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Plum Voice vs Gladly Comparison | GetApp Singapore 2026","description":"Compare Plum Voice vs Gladly and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/104777/106673/plum-voice-hosted-ivr/vs/gladly","about":[{"@id":"https://www.getapp.sg/software/104777/plum-voice-hosted-ivr#software"},{"@id":"https://www.getapp.sg/software/106673/gladly#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/104777/106673/plum-voice-hosted-ivr/vs/gladly#breadcrumblist"},"@id":"https://www.getapp.sg/compare/104777/106673/plum-voice-hosted-ivr/vs/gladly#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"Plum Voice","description":"Plum Voice powers automated communications solutions - IVR systems, virtual agents, chatbots, messaging campaigns, etc. - to simplify the most frequent customer interactions. By using low-code tools on a secure, PCI- and HIPAA compliant platform, users can build self-service applications that provide an excellent customer experience at a fraction of the cost of live agents while augmenting current staff needs. \n\nOur clients range from medium- to large-sized enterprises across a wide variety of industries. We help businesses strike the right balance between self-service automation and excellent customer experiences.\n\nWith Plum Voice’s cloud platform, developers can choose between Plum DEV to render VXML code, or Plum Fuse low-code tool with drag and drop capability. Both platforms include VoiceTrends to track performance analytics and reporting to maintain and maximize their use through real-time information. Add Plum SecureAssistant or Plum Insight to the package, and you have secure payment and survey options to better support customer experience programs.\n\nWith the recent addtions of Plum Chat and Plum Message, users can now find all their automated communications appliations in one place. Plum Chat is a chatbot tool that enables customers to communicate, self-service, self-heal and obtain support in their preferred communication channels - WhatsApp Business, Facebook Messenger, Instagram DM and Twitter DM.  Plum Message is an enterprise-level campaign management platform that creates SMS, MMS, Push, and OTT messaging. \n\nPlum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.\n\nPlum Voice has gone through rigorous audits to achieve PCI-DSS, SOC2 and HIPAA compliance and is also a Visa Verified vendor.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/751690f7-1dda-4242-bef9-162c70a2e6b6.png","url":"https://www.getapp.sg/software/104777/plum-voice-hosted-ivr","@id":"https://www.getapp.sg/software/104777/plum-voice-hosted-ivr#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":30},"offers":{"price":"200","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Gladly","description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate &amp; Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/71e82bfb-71b8-4819-826c-6c23d03c49fe.jpeg","url":"https://www.getapp.sg/software/106673/gladly","@id":"https://www.getapp.sg/software/106673/gladly#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":139},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.sg/compare/104777/106673/plum-voice-hosted-ivr/vs/gladly#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IVR Software","position":2,"item":"/directory/289/ivr/software","@type":"ListItem"},{"name":"Plum Voice vs Gladly","position":3,"item":"https://www.getapp.sg/compare/104777/106673/plum-voice-hosted-ivr/vs/gladly","@type":"ListItem"}]}]}
</script>