---
description: Compare contactSPACE vs Metaphor Contact Center and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: contactSPACE vs Metaphor Contact Center Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [contactSPACE \<span\>vs\</span\> Metaphor Contact Center](https://www.getapp.sg/compare/106279/2063721/contactspace/vs/metaphor-contact-center)

# Compare contactSPACE vs Metaphor Contact Center

Canonical: https://www.getapp.sg/compare/106279/2063721/contactspace/vs/metaphor-contact-center

> Detailed comparison between contactSPACE and Metaphor Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | contactSPACE | Metaphor Contact Center |
| **Overall rating** | 4.8/5 | 4.0/5 |
| **Total Reviews** | 11 | 1 |
| **Starting Price** | US$150.00 | US$0.01 |
| **Free Trial** | - | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### contactSPACE

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Monitoring
- Call Routing
- Call Scripting
- Campaign Specific Caller ID
- Computer Telephony Integration
- Inbound Call Center
- Lead Management
- List Management
- Manual Dialer
- Monitoring
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics

### Metaphor Contact Center

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Monitoring
- Call Routing
- Call Scripting
- Campaign Specific Caller ID
- Computer Telephony Integration
- Inbound Call Center
- Lead Management
- List Management
- Manual Dialer
- Monitoring
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics

## Links

- [View contactSPACE Profile](https://www.getapp.sg/software/106279/contactspace)
- [View Metaphor Contact Center Profile](https://www.getapp.sg/software/2063721/metaphor-contact-center)
- [View Original Comparison](https://www.getapp.sg/compare/106279/2063721/contactspace/vs/metaphor-contact-center)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"contactSPACE vs Metaphor Contact Center Comparison | GetApp Singapore 2026","description":"Compare contactSPACE vs Metaphor Contact Center and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/106279/2063721/contactspace/vs/metaphor-contact-center","about":[{"@id":"https://www.getapp.sg/software/106279/contactspace#software"},{"@id":"https://www.getapp.sg/software/2063721/metaphor-contact-center#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/106279/2063721/contactspace/vs/metaphor-contact-center#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/106279/2063721/contactspace/vs/metaphor-contact-center#webpage","isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"contactSPACE","description":"contactSPACE is a cloud contact center software solution which offers customizable CallGuides®, campaign creation tools, dashboards for performance monitoring, multiple auto dialling modes, contact filters, and more. The solution has multichannel communication capabilities including phone, email, SMS, and live chat, and inbound, outbound, and blended initiatives are supported. \n\ncontactSPACE includes a campaign creation wizard to enable users to create best practice initiative frameworks, and the initiative manager, which gives users control over which initiatives are currently live, how they are performing, and which teams are working on them. The data manager allows users to upload data lists, add data fields, review available records, create filters and segment targeting schedules, generate new data lists, create quality assurance (QA) and compliance management processing queues, control callback assignment, and set agent and initiative target KPIs. Customized agent interfaces can be created, with tailored workflows and custom shortcuts, and users can also produce Call Guides® to provide agents with dynamic product or customer information at the correct stage of each call.\n\ncontactSPACE offers multiple dialing options which can be assigned to different initiatives based on the desired outcomes. Manual dialing enables agents to place calls using an onscreen keypad. Preview dialing allows agents to select when the number is dialed, and in progressive dialing the call is dialed inside of a timeframe set by the administrator. Predictive dialing is included for high volume teams, and offers automatic management of answering machines and telecommunication errors. An automated agent can be enabled to handle inbound calls by directing customers through the workflow-driven interactive voice response (IVR) system, with a built-in payment gateway and the ability to dynamically promote offers and upsell through the process.\n\ncontactSPACE allows users to monitor performance of agents and initiatives in real time, with a home dashboard that summarizes inbound calls, outbound calls, agent activity, and emotion, and a team leader dashboard that supports listen in, whisper, and barge capabilities. Agent, team, and campaign performance can be compared against each other, and against targets and goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e089329e-e9d6-4d9e-8865-8fee87844b4a.png","url":"https://www.getapp.sg/software/106279/contactspace","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/106279/contactspace#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":11},"offers":{"price":"150","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Metaphor Contact Center","description":"Metaphor Contact Center is a contact center software that helps  businesses of all sizes optimize customer satisfaction, improve productivity, and reduce the total cost of ownership. Key features include Interactive Voice Response System (IVR), outbound dialing and campaign management, inbound automatic call distribution routing capabilities, agent desktop, predictive dialing, quality management, and more.\n\nMetaphor Contact Center also lets staff members manage large volumes of calls and complex customer interactions, customize the user interface and create custom reports.  Additionally, it allows organizations to integrate the platform with other third-party enterprise applications.","url":"https://www.getapp.sg/software/2063721/metaphor-contact-center","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2063721/metaphor-contact-center#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":1},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"contactSPACE vs Metaphor Contact Center","position":3,"item":"https://www.getapp.sg/compare/106279/2063721/contactspace/vs/metaphor-contact-center","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/106279/2063721/contactspace/vs/metaphor-contact-center#breadcrumblist"}]}
</script>