---
description: Compare Gladly vs Kustomer and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Gladly vs Kustomer Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Gladly \<span\>vs\</span\> Kustomer](https://www.getapp.sg/compare/106673/109551/gladly/vs/kustomer)

# Compare Gladly vs Kustomer

Canonical: https://www.getapp.sg/compare/106673/109551/gladly/vs/kustomer

> Detailed comparison between Gladly and Kustomer. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gladly | Kustomer |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 139 | 79 |
| **Starting Price** | - | US$89.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Gladly

- AI/Machine Learning
- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Performance Metrics
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History

### Kustomer

- AI/Machine Learning
- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Performance Metrics
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History

## Links

- [View Gladly Profile](https://www.getapp.sg/software/106673/gladly)
- [View Kustomer Profile](https://www.getapp.sg/software/109551/kustomer)
- [View Original Comparison](https://www.getapp.sg/compare/106673/109551/gladly/vs/kustomer)

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