---
description: Compare 8x8 Contact Center vs Amazon Connect and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: 8x8 Contact Center vs Amazon Connect Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [8x8 Contact Center \<span\>vs\</span\> Amazon Connect](https://www.getapp.sg/compare/107107/2057092/contactnow/vs/amazon-connect)

# Compare 8x8 Contact Center vs Amazon Connect

Canonical: https://www.getapp.sg/compare/107107/2057092/contactnow/vs/amazon-connect

> Detailed comparison between 8x8 Contact Center and Amazon Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | 8x8 Contact Center | Amazon Connect |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 47 | 93 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### 8x8 Contact Center

- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- IVR
- Interaction Tracking
- Monitoring
- Outbound Call Center
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations
- VoIP Connection

### Amazon Connect

- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Campaign Management
- Chat/Messaging
- IVR
- Interaction Tracking
- Monitoring
- Natural Language Processing
- Outbound Call Center
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations
- VoIP Connection

## Links

- [View 8x8 Contact Center Profile](https://www.getapp.sg/software/107107/contactnow)
- [View Amazon Connect Profile](https://www.getapp.sg/software/2057092/amazon-connect)
- [View Original Comparison](https://www.getapp.sg/compare/107107/2057092/contactnow/vs/amazon-connect)

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