---
description: Compare Dixa vs FocalScope and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dixa vs FocalScope Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Dixa \<span\>vs\</span\> FocalScope](https://www.getapp.sg/compare/107757/2052707/dixa/vs/focalscope-1)

# Compare Dixa vs FocalScope

Canonical: https://www.getapp.sg/compare/107757/2052707/dixa/vs/focalscope-1

> Detailed comparison between Dixa and FocalScope. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Dixa | FocalScope |
| **Overall rating** | 4.3/5 | 5.0/5 |
| **Total Reviews** | 20 | 28 |
| **Starting Price** | US$39.00 | US$9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Dixa

- API
- Automatic Call Distribution
- Blended Call Center
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### FocalScope

- API
- Automatic Call Distribution
- Blended Call Center
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Dixa Profile](https://www.getapp.sg/software/107757/dixa)
- [View FocalScope Profile](https://www.getapp.sg/software/2052707/focalscope-1)
- [View Original Comparison](https://www.getapp.sg/compare/107757/2052707/dixa/vs/focalscope-1)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Dixa vs FocalScope Comparison | GetApp Singapore 2026","description":"Compare Dixa vs FocalScope and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/107757/2052707/dixa/vs/focalscope-1","about":[{"@id":"https://www.getapp.sg/software/107757/dixa#software"},{"@id":"https://www.getapp.sg/software/2052707/focalscope-1#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/107757/2052707/dixa/vs/focalscope-1#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/107757/2052707/dixa/vs/focalscope-1#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Dixa","description":"Dixa is conversational customer service software that helps brands build stronger bonds with customers in real-time across phone, email, chat, Facebook Messenger and WhatsApp. Powered by customer data, smart routing features and integrations, Dixa helps teams automate manual tasks so agents can focus on the customer - not the software. \n\nTruly omnichannel, Dixa brings every support channel together in one simple interface along with all customer data, facilitiating seamless support at every touchpoint. Dixa's intuitive interface ensures users have all the relevant information they need to provide their customers with helpful, personal and friendly customer support. \n\nThe system is suitable for businesses of all sizes and includes: Powerful routing and automations, a built-in CRM, unlimited queues, prioritization of channels, agents, and queues, PBX, real-time and historical analytics, internal notes, tagging, ability to transfer any conversation, both inbound/outbound telephony, internal calls and much more. Prices start at $99 per user/per month for phone, email, chat and messenger essentials.\n\nDixa’s call center features include: VoIP telephony, ACD, local phone numbers for more than 60 countries, toll-free numbers, unlimited queues, smart routing with queue and agent prioritization, a hosted PBX, call recording, service levels, automatic callback and much more.\n\nVisit our website to see all our features or schedule a demo to see how Dixa can enhance your customer and agent experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0f070d99-8319-46a4-b243-ebe71f00e1a4.png","url":"https://www.getapp.sg/software/107757/dixa","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/107757/dixa#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":20,"ratingValue":4.3},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"name":"FocalScope","description":"FocalScope is a call center management software designed to help businesses connect agents with customers through live chat, phone, email, and social media networking sites. The platform enables managers to access the shared email ticket inbox and resolve cases on a unified interface.\n\nFocalScope allows teams to classify, prioritize, and transfer service tickets across folders using the drag and drop functionality. Supervisors can also switch between chat sessions and convert conversations into follow-up tickets. \n\nFocalScope offers an intelligent routing feature, which lets stakeholders automatically send chat requests to relevant individuals. Other features include click to dial, voicemail, call recording, phone queue management, and waiting greetings.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c586f049-6d1e-428f-8533-3b424bf3de9b.png","url":"https://www.getapp.sg/software/2052707/focalscope-1","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2052707/focalscope-1#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":28,"ratingValue":5.0},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Software","position":2,"item":"/directory/107/voip/software","@type":"ListItem"},{"name":"Dixa vs FocalScope","position":3,"item":"https://www.getapp.sg/compare/107757/2052707/dixa/vs/focalscope-1","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/107757/2052707/dixa/vs/focalscope-1#breadcrumblist"}]}
</script>