---
description: Compare Kustomer vs Gorgias and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Kustomer vs Gorgias Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Kustomer \<span\>vs\</span\> Gorgias](https://www.getapp.sg/compare/109551/124359/kustomer/vs/gorgias)

# Compare Kustomer vs Gorgias

Canonical: https://www.getapp.sg/compare/109551/124359/kustomer/vs/gorgias

> Detailed comparison between Kustomer and Gorgias. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Kustomer | Gorgias |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 79 | 134 |
| **Starting Price** | US$89.00 | US$60.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Kustomer

- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer History
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Ticket Management
- Workflow Management

### Gorgias

- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer History
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Ticket Management
- Workflow Management

## Links

- [View Kustomer Profile](https://www.getapp.sg/software/109551/kustomer)
- [View Gorgias Profile](https://www.getapp.sg/software/124359/gorgias)
- [View Original Comparison](https://www.getapp.sg/compare/109551/124359/kustomer/vs/gorgias)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Kustomer vs Gorgias Comparison | GetApp Singapore 2026","description":"Compare Kustomer vs Gorgias and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/109551/124359/kustomer/vs/gorgias","about":[{"@id":"https://www.getapp.sg/software/109551/kustomer#software"},{"@id":"https://www.getapp.sg/software/124359/gorgias#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/109551/124359/kustomer/vs/gorgias#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/109551/124359/kustomer/vs/gorgias#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Kustomer","description":"Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/64bf8338-a61c-47f7-bc54-8337a9561af1.png","url":"https://www.getapp.sg/software/109551/kustomer","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/109551/kustomer#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":79},"offers":{"price":"89","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Gorgias","description":"Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.\n\nGorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.\n\nThanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.\n\nGorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e110bd2e-367b-4709-b560-9d9692941af5.png","url":"https://www.getapp.sg/software/124359/gorgias","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/124359/gorgias#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":134},"offers":{"price":"60","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@type":"BreadcrumbList","@id":"https://www.getapp.sg/compare/109551/124359/kustomer/vs/gorgias#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/593/contact-center/software","@type":"ListItem"},{"name":"Kustomer vs Gorgias","position":3,"item":"https://www.getapp.sg/compare/109551/124359/kustomer/vs/gorgias","@type":"ListItem"}]}]}
</script>