---
description: Compare Birdeye vs Gupshup and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Birdeye vs Gupshup Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/5224/ai-content-generation-platforms/software) > [Birdeye \<span\>vs\</span\> Gupshup](https://www.getapp.sg/compare/112535/2051127/birdeye/vs/gupshup)

# Compare Birdeye vs Gupshup

Canonical: https://www.getapp.sg/compare/112535/2051127/birdeye/vs/gupshup

> Detailed comparison between Birdeye and Gupshup. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Birdeye | Gupshup |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 707 | 35 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Birdeye

- API
- Autoresponders
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Personalization
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- SMS Marketing
- SMS Messaging

### Gupshup

- API
- Autoresponders
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Personalization
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- SMS Marketing
- SMS Messaging

## Links

- [View Birdeye Profile](https://www.getapp.sg/software/112535/birdeye)
- [View Gupshup Profile](https://www.getapp.sg/software/2051127/gupshup)
- [View Original Comparison](https://www.getapp.sg/compare/112535/2051127/birdeye/vs/gupshup)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Birdeye vs Gupshup Comparison | GetApp Singapore 2026","description":"Compare Birdeye vs Gupshup and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/112535/2051127/birdeye/vs/gupshup","about":[{"@id":"https://www.getapp.sg/software/112535/birdeye#software"},{"@id":"https://www.getapp.sg/software/2051127/gupshup#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/112535/2051127/birdeye/vs/gupshup#breadcrumblist"},"@id":"https://www.getapp.sg/compare/112535/2051127/birdeye/vs/gupshup#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"Birdeye","description":"Birdeye is a cloud-based SaaS agentic marketing platform built for multi-location businesses ranging from 10 to 10,000+ locations, serving industries such as healthcare, automotive, retail, financial services, and home services. The platform centralizes reputation management, listings, social media, surveys, referrals, and messaging into a single interface, giving operations and marketing teams unified visibility across all locations.\n\nBirdeye delivers AI-assisted workflows across its core modules: automated review generation and response, listings synchronization across directories, social content scheduling and publishing, customer surveys with sentiment analysis, and referral campaign management. The Inbox module consolidates customer messages from multiple channels, including SMS, webchat, email, and social messaging, into one queue for team-based response management. Reporting dashboards surface location-level and aggregate performance data, supporting both frontline managers and executive stakeholders.\n\nIntegrations connect Birdeye to CRM systems, practice management software, and point-of-sale platforms, enabling automated triggers for review requests and survey distribution based on transaction or appointment data. Role-based access controls and multi-location hierarchy settings allow enterprise teams to configure permissions and workflows at the brand, region, or individual location level.","image":"https://images.g2crowd.com/display-layer-screenshots/19432/c9677ae341a8ba80b9724f8b06442fda96475f48a89f1fe6df006e6af51e127d.png","url":"https://www.getapp.sg/software/112535/birdeye","@id":"https://www.getapp.sg/software/112535/birdeye#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":707},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Gupshup","description":"Gupshup enables better customer engagement through conversational messaging. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales, and support.\n\nThe carrier-grade conversational messaging platform provides a single messaging API for 30+ channels and a rich AI-powered conversational experience-building tool kit for any use case\n\nIt brings you a network of market partnerships across messaging channels, device manufacturers, ISVs, regional partners, and telcos. \n\nWith Gupshup, businesses have made conversations an integral part of their customer engagement success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb8e6910-1ed5-4f3b-bc32-1c2c834509e1.jpeg","url":"https://www.getapp.sg/software/2051127/gupshup","@id":"https://www.getapp.sg/software/2051127/gupshup#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":35},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.getapp.sg/compare/112535/2051127/birdeye/vs/gupshup#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI Content Creation Platforms","position":2,"item":"/directory/5224/ai-content-generation-platforms/software","@type":"ListItem"},{"name":"Birdeye vs Gupshup","position":3,"item":"https://www.getapp.sg/compare/112535/2051127/birdeye/vs/gupshup","@type":"ListItem"}]}]}
</script>