---
description: Compare TCN vs QueueMetrics and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: TCN vs QueueMetrics Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/3707/call-center-workforce-management/software) > [TCN \<span\>vs\</span\> QueueMetrics](https://www.getapp.sg/compare/115551/2080942/tcn/vs/queuemetrics)

# Compare TCN vs QueueMetrics

Canonical: https://www.getapp.sg/compare/115551/2080942/tcn/vs/queuemetrics

> Detailed comparison between TCN and QueueMetrics. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | TCN | QueueMetrics |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 57 | 27 |
| **Starting Price** | US$65.00 | CHF 8.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### TCN

- API
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics

### QueueMetrics

- API
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics

## Links

- [View TCN Profile](https://www.getapp.sg/software/115551/tcn)
- [View QueueMetrics Profile](https://www.getapp.sg/software/2080942/queuemetrics)
- [View Original Comparison](https://www.getapp.sg/compare/115551/2080942/tcn/vs/queuemetrics)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"TCN vs QueueMetrics Comparison | GetApp Singapore 2026","description":"Compare TCN vs QueueMetrics and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/115551/2080942/tcn/vs/queuemetrics","about":[{"@id":"https://www.getapp.sg/software/115551/tcn#software"},{"@id":"https://www.getapp.sg/software/2080942/queuemetrics#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/115551/2080942/tcn/vs/queuemetrics#breadcrumblist"},"@id":"https://www.getapp.sg/compare/115551/2080942/tcn/vs/queuemetrics#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG"},{"name":"TCN","description":"TCN is a cloud-based contact center software solution that caters to various industry verticals, including health care, collections, digital media, financial services, government, utilities and business process outsourcing companies. TCN is also available for multiple channels, such as inbound, outbound, blended, email and texting. Operator’s key features include autodialing, manual dialing, voicemail delivery, Conversational Analytics, Interactive Voice Response (IVR) and real-time reporting solutions.\n\nAdditionally, TCN features live call monitoring, decision blocking, Call Recording Storage, customized agent scripting and manager dashboards. Users can rotate messages, hang up on answering machines and automatically redial for busy signals. Plus, the solution offers a health care service suite and a suite for the visually impaired. Lastly, ensure your customers are satisfied with notifications and promotions, feedback and survey tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2269feca-2b5b-4d27-83aa-f2045acd4f49.png","url":"https://www.getapp.sg/software/115551/tcn","@id":"https://www.getapp.sg/software/115551/tcn#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":57},"offers":{"price":"65","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"QueueMetrics","description":"QueueMetrics is a comprehensive call center monitoring software designed for Asterisk, FreePBX, Yeastar, and Grandstream systems. It offers a robust set of features to help businesses measure, control, and improve all aspects of their call center operations.\n\nThe software provides detailed tracking of agent productivity, working time, payrolls, sales targets, and conversion rates. It also monitors Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and Music-on-Hold (MoH) events, generating statistics for both inbound and outbound call campaigns. QueueMetrics' realtime process monitoring capabilities include customizable wallboards and reports, allowing managers to stay on top of their contact center activities.\n\nTo simplify agents' daily workflow, QueueMetrics offers a dedicated agent interface with text messages and alarm options. The software seamlessly integrates with modern CRM platforms such as Vtiger and Salesforce, and includes a ready-to-use WebRTC softphone as well as a comprehensive quality tracking tool. With over 200 different metrics, the solution enables businesses to measure and improve all aspects of their contact center operations. QueueMetrics is available as a cloud-based service or an on-premise software package, and is trusted by thousands of companies worldwide for its reliability, scope, and regular feature updates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7319d253-eb25-4d5c-9342-9512a304b5e7.png","url":"https://www.getapp.sg/software/2080942/queuemetrics","@id":"https://www.getapp.sg/software/2080942/queuemetrics#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":27},"offers":{"price":"8","@type":"Offer","priceCurrency":"CHF"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@id":"https://www.getapp.sg/compare/115551/2080942/tcn/vs/queuemetrics#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Workforce Management Software","position":2,"item":"/directory/3707/call-center-workforce-management/software","@type":"ListItem"},{"name":"TCN vs QueueMetrics","position":3,"item":"https://www.getapp.sg/compare/115551/2080942/tcn/vs/queuemetrics","@type":"ListItem"}]}]}
</script>