Wowdesk

Omnichannel customer service help desk software
(8 reviews)
Learn More

Zoho Desk

Industry's first context-aware Helpdesk Software
(1589 reviews)
Visit Website

Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$6.00/month
US$12.00/month
Free Free
Free
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

@mentions @mentions
@mentions
API API
API
Access Control Access Control
Access Control
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Tracking Activity Tracking
Activity Tracking
Alerts / Escalation Alerts / Escalation
Alerts / Escalation
Archiving & Retention Archiving & Retention
Archiving & Retention
Assignment Management Assignment Management
Assignment Management
Audit Trail Audit Trail
Audit Trail
Authentication Authentication
Authentication
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
CRM Integration CRM Integration
CRM Integration
Call Center Management Call Center Management
Call Center Management
Call Recording Call Recording
Call Recording
Call Routing Call Routing
Call Routing
Call Transfer Call Transfer
Call Transfer
Case Management Case Management
Case Management
Chat Chat
Chat
Collaboration Tools Collaboration Tools
Collaboration Tools
Collaborative Workspace Collaborative Workspace
Collaborative Workspace
Computer Telephony Integration Computer Telephony Integration
Computer Telephony Integration
Configurable Workflow Configurable Workflow
Configurable Workflow
Contact History Contact History
Contact History
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Complaint Tracking
Customer Experience Management Customer Experience Management
Customer Experience Management
Customer History Customer History
Customer History
Customizable Branding Customizable Branding
Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Reporting
Customizable Templates Customizable Templates
Customizable Templates
Data Import Data Import
Data Import
Data Import/Export Data Import/Export
Data Import/Export
Data Migration Data Migration
Data Migration
Disaster Recovery Disaster Recovery
Disaster Recovery
Document Storage Document Storage
Document Storage
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Email Tracking Email Tracking
Email Tracking
Employee Management Employee Management
Employee Management
Escalation Management Escalation Management
Escalation Management
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
Forms Management Forms Management
Forms Management
Graphical Workflow Editor Graphical Workflow Editor
Graphical Workflow Editor
Help Desk Integration Help Desk Integration
Help Desk Integration
Help Desk Management Help Desk Management
Help Desk Management
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Instant Messaging Instant Messaging
Instant Messaging
Issue Management Issue Management
Issue Management
Issue Tracking Issue Tracking
Issue Tracking
Knowledge Base Management Knowledge Base Management
Knowledge Base Management
Lead Distribution Lead Distribution
Lead Distribution
Lead Nurturing Lead Nurturing
Lead Nurturing
Loyalty Program Loyalty Program
Loyalty Program
Monitoring Monitoring
Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Location Multi-Location
Multi-Location
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
Online Forums Online Forums
Online Forums
Performance Management Performance Management
Performance Management
Performance Reports Performance Reports
Performance Reports
Permission Management Permission Management
Permission Management
Prioritizing Prioritizing
Prioritizing
Productivity Reporting Productivity Reporting
Productivity Reporting
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Data Real Time Data
Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Reporting
Real Time Updates Real Time Updates
Real Time Updates
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Assignment Request Assignment
Request Assignment
Request Routing Request Routing
Request Routing
Role Management Role Management
Role Management
Role-Based Permissions Role-Based Permissions
Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
Rules-Based Workflow
SEO Management SEO Management
SEO Management
SLA Management SLA Management
SLA Management
SMS Integration SMS Integration
SMS Integration
SSL Security SSL Security
SSL Security
Self Service Portal Self Service Portal
Self Service Portal
Single Sign On Single Sign On
Single Sign On
Social Media Integration Social Media Integration
Social Media Integration
Status Tracking Status Tracking
Status Tracking
Supplier Management Supplier Management
Supplier Management
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Survey Management Survey Management
Survey Management
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Task Management Task Management
Task Management
Template Management Template Management
Template Management
Third Party Integration Third Party Integration
Third Party Integration
Timer Timer
Timer
Two-Factor Authentication Two-Factor Authentication
Two-Factor Authentication
Vendor Management Vendor Management
Vendor Management
Web Forms Web Forms
Web Forms
Widgets Widgets
Widgets
Workflow Management Workflow Management
Workflow Management

Integrations

Integrations

Integrations

Calendar Browser Calendar Browser
Calendar Browser
Customer Thermometer Customer Thermometer
Customer Thermometer
Facebook Facebook
Facebook
Google Drive Google Drive
Google Drive
Microsoft Azure Microsoft Azure
Microsoft Azure
Microsoft Dynamics CRM Microsoft Dynamics CRM
Microsoft Dynamics CRM
Microsoft Excel Microsoft Excel
Microsoft Excel
Microsoft Outlook Microsoft Outlook
Microsoft Outlook
Microsoft Word Microsoft Word
Microsoft Word
Twitter Twitter
Twitter
Workato Workato
Workato
Zoho Analytics Zoho Analytics
Zoho Analytics
Zoho CRM Zoho CRM
Zoho CRM
Zoho Cliq Zoho Cliq
Zoho Cliq
Zoho Creator Zoho Creator
Zoho Creator
Zoho Flow Zoho Flow
Zoho Flow
Zoho Forms Zoho Forms
Zoho Forms
Zoho Projects Zoho Projects
Zoho Projects
Zoho SalesIQ Zoho SalesIQ
Zoho SalesIQ