---
description: Compare SmileBack vs ReputationStacker and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SmileBack vs ReputationStacker Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [SmileBack \<span\>vs\</span\> ReputationStacker](https://www.getapp.sg/compare/118559/2071031/smileback/vs/reputationstacker)

# Compare SmileBack vs ReputationStacker

Canonical: https://www.getapp.sg/compare/118559/2071031/smileback/vs/reputationstacker

> Detailed comparison between SmileBack and ReputationStacker. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SmileBack | ReputationStacker |
| **Overall rating** | 4.9/5 | 4.9/5 |
| **Total Reviews** | 35 | 57 |
| **Starting Price** | US$99.00 | US$63.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### SmileBack

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customer Segmentation
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Widgets

### ReputationStacker

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customer Segmentation
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Widgets

## Links

- [View SmileBack Profile](https://www.getapp.sg/software/118559/smileback)
- [View ReputationStacker Profile](https://www.getapp.sg/software/2071031/reputationstacker)
- [View Original Comparison](https://www.getapp.sg/compare/118559/2071031/smileback/vs/reputationstacker)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SmileBack vs ReputationStacker Comparison | GetApp Singapore 2026","description":"Compare SmileBack vs ReputationStacker and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/118559/2071031/smileback/vs/reputationstacker","about":[{"@id":"https://www.getapp.sg/software/118559/smileback#software"},{"@id":"https://www.getapp.sg/software/2071031/reputationstacker#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/118559/2071031/smileback/vs/reputationstacker#breadcrumblist"},"@id":"https://www.getapp.sg/compare/118559/2071031/smileback/vs/reputationstacker#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"SmileBack","description":"SmileBack is the only customer feedback system specifically designed for MSPs and helpdesks, and focused exclusively on customer satisfaction. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable.\n\nWe know customer satisfaction is the #1-indicator of success for MSPs, and we're the experts in the space. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.\n\n• Instant Feedback\nGet instant reviews and critical client comments by triggering one-click surveys at the close of every ticket and schedule recurring surveys to better understand customer loyalty\n\n• Analysis + Reporting\nEasily monitor customer sentiment with real-time dashboards in order to gather insights and create custom reports for your clients\n\n• Take Action\nShowcase your responses by turning comments into client testimonials and set up workflows to instantly respond to issues","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c8350242-9dea-403c-9d39-b7941adf06a3.png","url":"https://www.getapp.sg/software/118559/smileback","@id":"https://www.getapp.sg/software/118559/smileback#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":35},"offers":{"price":"99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"ReputationStacker","description":"ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. \n\nIt is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search.\n\n• Automated Campaigns → Save Time &amp; Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms.\n\n• AI Review Replies &amp; Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately.\n\n• Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint.\n\n• Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings.\n\n• Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities.\n\nBy unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/08262143-46e8-4da7-b5f0-250cf398be54.png","url":"https://www.getapp.sg/software/2071031/reputationstacker","@id":"https://www.getapp.sg/software/2071031/reputationstacker#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":57},"offers":{"price":"63","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.sg/compare/118559/2071031/smileback/vs/reputationstacker#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/601/customer-experience/software","@type":"ListItem"},{"name":"SmileBack vs ReputationStacker","position":3,"item":"https://www.getapp.sg/compare/118559/2071031/smileback/vs/reputationstacker","@type":"ListItem"}]}]}
</script>