---
description: Compare CTM vs 800.com and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CTM vs 800.com Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [CTM \<span\>vs\</span\> 800.com](https://www.getapp.sg/compare/127363/2008915/calltrackingmetrics/vs/800-com)

# Compare CTM vs 800.com

Canonical: https://www.getapp.sg/compare/127363/2008915/calltrackingmetrics/vs/800-com

> Detailed comparison between CTM and 800.com. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CTM | 800.com |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 158 | 330 |
| **Starting Price** | US$79.00 | US$149.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### CTM

- API
- Archiving & Retention
- Call Disposition
- Call Monitoring
- Call Routing
- Call Scoring
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Callback Scheduling
- Customizable Reports
- Fax Management
- Keyword Tracking
- Live Chat
- On-Demand Recording
- Real-Time Reporting
- Recording
- Reporting & Statistics
- SMS Messaging

### 800.com

- API
- Archiving & Retention
- Call Disposition
- Call Monitoring
- Call Routing
- Call Scoring
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Callback Scheduling
- Customizable Reports
- Fax Management
- Keyword Tracking
- Live Chat
- On-Demand Recording
- Real-Time Reporting
- Recording
- Reporting & Statistics
- SMS Messaging

## Links

- [View CTM Profile](https://www.getapp.sg/software/127363/calltrackingmetrics)
- [View 800.com Profile](https://www.getapp.sg/software/2008915/800-com)
- [View Original Comparison](https://www.getapp.sg/compare/127363/2008915/calltrackingmetrics/vs/800-com)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"CTM vs 800.com Comparison | GetApp Singapore 2026","description":"Compare CTM vs 800.com and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/127363/2008915/calltrackingmetrics/vs/800-com","about":[{"@id":"https://www.getapp.sg/software/127363/calltrackingmetrics#software"},{"@id":"https://www.getapp.sg/software/2008915/800-com#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/127363/2008915/calltrackingmetrics/vs/800-com#breadcrumblist"},"@id":"https://www.getapp.sg/compare/127363/2008915/calltrackingmetrics/vs/800-com#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG"},{"name":"CTM","description":"CTM is a comprehensive conversation analytics software platform designed for sales and marketing teams aiming to optimize customer interactions and marketing attribution. The system provides end-to-end visibility into the customer journey by tracking, analyzing, and managing communications across calls, texts, chats, and form submissions. \n\nThe platform serves marketing agencies, enterprise organizations, and sales teams by enabling precise attribution of leads to specific marketing campaigns, delivering actionable conversation insights, and streamlining sales processes through intelligent routing and automated workflows. Its AI-driven analytics capabilities offer substantial benefits to organizations that rely on phone conversations within sales and customer service operations.\n\nCTM features dynamic number insertion that automatically displays unique tracking numbers based on visitor source, enabling accurate attribution of communications to distinct channels, campaigns, and keywords. Conversation intelligence tools analyze call recordings and transcriptions to extract sentiment data, highlight keyword mentions, and identify trends that inform customer preference and behavior analysis. \n\nContact center operations benefit from multi-channel routing, queue management, and live agent monitoring, as well as interactive voice response setups and call recording for quality assurance and training. Reporting functions include real-time dashboards, customizable reports, and detailed metrics on call volume, duration, and agent performance. Additional capabilities include spam call blocking, automated text messaging with two-way communication, call scoring for lead qualification, and workflow automation that triggers personalized notifications and follow-up actions.\n\nThe system integrates with marketing and business platforms, connecting with advertising tools for campaign tracking and conversion attribution and synchronizing data with customer relationship management systems. Developer-friendly features provide comprehensive API access, webhook support, and serverless function integration for bespoke implementations. Low-code automation platforms extend custom workflow creation without coding requirements. Security and compliance measures include encryption protocols, configurable access controls, and audit logging. \n\nThe platform maintains certification against industry standards such as SOC two and offers solutions for regulatory frameworks including HIPAA, HITECH, GDPR, and CCPA to meet stringent data protection requirements.CTM supports mobile operations through an application that enables tracking and management of calls and messages from any location, together with push notifications and in-app access to recordings and performance insights","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/77aa1f37-3ce7-4f2a-8c05-a59a0f19d8db.png","url":"https://www.getapp.sg/software/127363/calltrackingmetrics","@id":"https://www.getapp.sg/software/127363/calltrackingmetrics#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":158},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"800.com","description":"800.com is an AI-powered business phone and call intelligence platform trusted by more than 45,000 companies, from solo operators to multi-location agencies. It combines a modern cloud phone, marketing call tracking, and built-in AI on a single platform — so every call gets answered, attributed, and turned into action.\n\nActivate a toll-free, local, or premium vanity number in minutes, or port your existing number for free. Take calls anywhere using the desktop and iOS/Android apps with VoIP and Wi-Fi calling, and route every call exactly where it needs to go with standard, sequential, or simultaneous forwarding, custom hours, extensions, voicemail with transcription, business greetings, and call screening.\n\nThe AI layer is what sets 800.com apart from legacy VoIP providers. 800 AI Agents answer your calls 24/7 — qualifying leads, booking appointments on Google Calendar or Calendly, and handling FAQs in your own voice and brand, with no engineering required. 800 Intelligence runs on top of every recorded call to deliver AI summaries, custom call scoring against your sales criteria, recommended next steps that auto-update your CRM, and Ask AI natural-language search across every conversation (\"Which calls mentioned pricing concerns?\").\n\nFor marketing teams and agencies, 800.com closes the loop on ad spend. Assign a unique tracking number to every channel, use Dynamic Number Insertion to swap numbers on your website by traffic source, and attribute every call back to the exact ad, keyword, or campaign that drove it. Native integrations with Google Ads, Meta, Microsoft Ads, GA4, Looker Studio, HubSpot, Salesforce, GoHighLevel, ServiceTitan, Zapier, and more keep the data flowing both ways. Agencies get white-label reporting and multi-client management from a single login.\n\n800.com is purpose-built for the verticals that live and die by the phone — automotive dealers (with ASC-certified integrations), home service companies, healthcare providers, law firms, real estate agents, and the agencies that serve them. Plans start at $19/month with no long-term contract and a 30-day money-back guarantee.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/970311bb-5b59-484d-85ca-f89bb4c9d19e.png","url":"https://www.getapp.sg/software/2008915/800-com","@id":"https://www.getapp.sg/software/2008915/800-com#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":330},"offers":{"price":"149","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.sg/compare/127363/2008915/calltrackingmetrics/vs/800-com#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Telephony Software","position":2,"item":"/directory/294/telephony/software","@type":"ListItem"},{"name":"CTM vs 800.com","position":3,"item":"https://www.getapp.sg/compare/127363/2008915/calltrackingmetrics/vs/800-com","@type":"ListItem"}]}]}
</script>