---
description: Compare Voiso vs QueueMetrics and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Voiso vs QueueMetrics Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [Voiso \<span\>vs\</span\> QueueMetrics](https://www.getapp.sg/compare/133847/2080942/voiso/vs/queuemetrics)

# Compare Voiso vs QueueMetrics

Canonical: https://www.getapp.sg/compare/133847/2080942/voiso/vs/queuemetrics

> Detailed comparison between Voiso and QueueMetrics. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Voiso | QueueMetrics |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 30 | 27 |
| **Starting Price** | US$24.00 | CHF 8.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Voiso

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Monitoring
- Call Recording
- Call Tracking
- Call Transfer
- Caller ID
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics
- Third-Party Integrations

### QueueMetrics

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Monitoring
- Call Recording
- Call Tracking
- Call Transfer
- Caller ID
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics
- Third-Party Integrations

## Links

- [View Voiso Profile](https://www.getapp.sg/software/133847/voiso)
- [View QueueMetrics Profile](https://www.getapp.sg/software/2080942/queuemetrics)
- [View Original Comparison](https://www.getapp.sg/compare/133847/2080942/voiso/vs/queuemetrics)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Voiso vs QueueMetrics Comparison | GetApp Singapore 2026","description":"Compare Voiso vs QueueMetrics and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/133847/2080942/voiso/vs/queuemetrics","about":[{"@id":"https://www.getapp.sg/software/133847/voiso#software"},{"@id":"https://www.getapp.sg/software/2080942/queuemetrics#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/133847/2080942/voiso/vs/queuemetrics#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/133847/2080942/voiso/vs/queuemetrics#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Voiso","description":"At Voiso, we provide AI-powered cloud contact center software engineered for high-performance sales and support teams. From fast-scaling fintechs and BPOs to travel, e-commerce, and financial services, our platform enables organizations to manage high-volume customer interactions with precision, visibility, and control.\n\nVoiso unifies voice, messaging, intelligent automation, and real-time analytics within a single, browser-based workspace, empowering agents to focus on revenue-generating conversations and long-term customer value.\n\nWhat sets Voiso apart:\n\nDeployment in under 24 hours\nRapid implementation with guided onboarding, configuration support, and seamless provisioning, no complex infrastructure required.\n\nGlobal telephony infrastructure with localized caller ID\nOperate across 120+ countries with dynamic local caller ID routing to improve connection rates, ensure regulatory alignment, and strengthen customer trust.\n\nAI Speech Analytics across 10+ languages\nLeverage real-time speech-to-text transcription (5-minute calls processed in 15 seconds), automated call summaries, sentiment analysis, keyword tracking, and compliance monitoring powered by advanced NLP models.\n\nPredictive AI Dialer with integrated AMD\nMaximize agent utilization with intelligent outbound pacing algorithms and high-accuracy Answering Machine Detection (AMD). Filter voicemail, increase live contact rates, and reach up to 4x more prospects per hour.\n\nTrue omnichannel orchestration\nCentralize voice, SMS, WhatsApp, and social messaging into a unified interaction layer with complete conversation history and cross-channel visibility.\n\nAdvanced workflow automation with Flow Builder\nDesign IVR logic, routing trees, conditional workflows, and cross-channel journeys using a zero-code drag-and-drop interface. Integrate with CRMs and external systems via APIs and webhooks.\n\nWith Voiso, growing companies gain end-to-end interaction intelligence, granular performance metrics, and actionable insights without the operational overhead of legacy enterprise systems.\n\nIf you’re looking to scale your contact center with resilient cloud infrastructure, AI-driven optimization, and enterprise-grade reliability, Voiso is built to support your growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/54355b74-eaca-4a63-a903-9a8d8140003f.png","url":"https://www.getapp.sg/software/133847/voiso","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/133847/voiso#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":30,"ratingValue":4.7},"offers":{"price":"24","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"QueueMetrics","description":"QueueMetrics is a comprehensive call center monitoring software designed for Asterisk, FreePBX, Yeastar, and Grandstream systems. It offers a robust set of features to help businesses measure, control, and improve all aspects of their call center operations.\n\nThe software provides detailed tracking of agent productivity, working time, payrolls, sales targets, and conversion rates. It also monitors Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and Music-on-Hold (MoH) events, generating statistics for both inbound and outbound call campaigns. QueueMetrics' realtime process monitoring capabilities include customizable wallboards and reports, allowing managers to stay on top of their contact center activities.\n\nTo simplify agents' daily workflow, QueueMetrics offers a dedicated agent interface with text messages and alarm options. The software seamlessly integrates with modern CRM platforms such as Vtiger and Salesforce, and includes a ready-to-use WebRTC softphone as well as a comprehensive quality tracking tool. With over 200 different metrics, the solution enables businesses to measure and improve all aspects of their contact center operations. QueueMetrics is available as a cloud-based service or an on-premise software package, and is trusted by thousands of companies worldwide for its reliability, scope, and regular feature updates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7319d253-eb25-4d5c-9342-9512a304b5e7.png","url":"https://www.getapp.sg/software/2080942/queuemetrics","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2080942/queuemetrics#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":27,"ratingValue":4.7},"offers":{"price":"8","@type":"Offer","priceCurrency":"CHF"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Telephony Software","position":2,"item":"/directory/294/telephony/software","@type":"ListItem"},{"name":"Voiso vs QueueMetrics","position":3,"item":"https://www.getapp.sg/compare/133847/2080942/voiso/vs/queuemetrics","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/133847/2080942/voiso/vs/queuemetrics#breadcrumblist"}]}
</script>