---
description: Compare Dialpad Ai Contact Center vs Zoho Voice and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dialpad Ai Contact Center vs Zoho Voice Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Dialpad Ai Contact Center \<span\>vs\</span\> Zoho Voice](https://www.getapp.sg/compare/169031/2057395/dialpad-contact-center/vs/zoho-voice)

# Compare Dialpad Ai Contact Center vs Zoho Voice

Canonical: https://www.getapp.sg/compare/169031/2057395/dialpad-contact-center/vs/zoho-voice

> Detailed comparison between Dialpad Ai Contact Center and Zoho Voice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dialpad Ai Contact Center | Zoho Voice |
| **Overall rating** | - | 4.0/5 |
| **Total Reviews** | 0 | 46 |
| **Starting Price** | US$80.00 | US$34.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Dialpad Ai Contact Center

- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Recording
- Call Routing
- Computer Telephony Integration
- Dashboard
- For Sales Teams/Organizations
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Sales Activity Management
- Scheduling

### Zoho Voice

- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- Call Center Management
- Call Recording
- Call Routing
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- For Sales Teams/Organizations
- Lead Management
- Monitoring
- Multi-Channel Communication
- Virtual Extensions

## Links

- [View Dialpad Ai Contact Center Profile](https://www.getapp.sg/software/169031/dialpad-contact-center)
- [View Zoho Voice Profile](https://www.getapp.sg/software/2057395/zoho-voice)
- [View Original Comparison](https://www.getapp.sg/compare/169031/2057395/dialpad-contact-center/vs/zoho-voice)

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