---
description: Compare Sunrise ITSM vs Blackpoint MDR and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sunrise ITSM vs Blackpoint MDR Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [Sunrise ITSM \<span\>vs\</span\> Blackpoint MDR](https://www.getapp.sg/compare/2005671/2057998/sunrise-itsm/vs/blackpoint-mdr)

# Compare Sunrise ITSM vs Blackpoint MDR

Canonical: https://www.getapp.sg/compare/2005671/2057998/sunrise-itsm/vs/blackpoint-mdr

> Detailed comparison between Sunrise ITSM and Blackpoint MDR. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Sunrise ITSM | Blackpoint MDR |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 10 | 37 |
| **Starting Price** | £40.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Sunrise ITSM

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Asset Tracking
- Capacity Management
- Customizable Reports
- Help Desk Management
- Project Management
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Service History
- Support Ticket Management
- Surveys & Feedback

### Blackpoint MDR

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Monitoring
- Real-Time Data
- Real-Time Reporting
- Real-time Alerts
- Remediation Management
- Reporting & Statistics
- Reporting/Analytics
- Threat Response

## Links

- [View Sunrise ITSM Profile](https://www.getapp.sg/software/2005671/sunrise-itsm)
- [View Blackpoint MDR Profile](https://www.getapp.sg/software/2057998/blackpoint-mdr)
- [View Original Comparison](https://www.getapp.sg/compare/2005671/2057998/sunrise-itsm/vs/blackpoint-mdr)

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