---
description: Compare Hiver vs Google Workspace and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hiver vs Google Workspace Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Hiver \<span\>vs\</span\> Google Workspace](https://www.getapp.sg/compare/20502/90761/hiver/vs/google-apps-for-business)

# Compare Hiver vs Google Workspace

Canonical: https://www.getapp.sg/compare/20502/90761/hiver/vs/google-apps-for-business

> Detailed comparison between Hiver and Google Workspace. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Google Workspace |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 148 | 17615 |
| **Starting Price** | US$55.00 | US$7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Hiver

- Activity Tracking
- Chat/Messaging
- Customizable Reports
- Email Management
- Email Monitoring
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real Time Editing
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Routing
- SSL Security
- Search/Filter
- Shared Inboxes
- Surveys & Feedback
- Workflow Management

### Google Workspace

- Activity Tracking
- Chat/Messaging
- Customizable Reports
- Email Management
- Email Monitoring
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real Time Editing
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Routing
- SSL Security
- Search/Filter
- Shared Inboxes
- Surveys & Feedback
- Workflow Management

## Links

- [View Hiver Profile](https://www.getapp.sg/software/20502/hiver)
- [View Google Workspace Profile](https://www.getapp.sg/software/90761/google-apps-for-business)
- [View Original Comparison](https://www.getapp.sg/compare/20502/90761/hiver/vs/google-apps-for-business)

-----

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