---
description: Compare Hiver vs Gmail and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hiver vs Gmail Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Hiver \<span\>vs\</span\> Gmail](https://www.getapp.sg/compare/20502/91602/hiver/vs/gmail)

# Compare Hiver vs Gmail

Canonical: https://www.getapp.sg/compare/20502/91602/hiver/vs/gmail

> Detailed comparison between Hiver and Gmail. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hiver | Gmail |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 147 | 13398 |
| **Starting Price** | US$55.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### Hiver

- Alerts/Notifications
- Autoresponders
- Collaboration Tools
- Customer Complaint Tracking
- Customizable Reports
- Email Monitoring
- Email Templates
- Help Desk Management
- Inbox Management
- Mobile App
- Monitoring
- Prioritization
- Project Management
- Reminders
- Reporting/Analytics
- Response Management
- Search/Filter
- Support Ticket Management
- Tagging
- Third-Party Integrations

### Gmail

- Alerts/Notifications
- Autoresponders
- Collaboration Tools
- Email Monitoring
- Email Templates
- Inbox Management
- Mobile App
- Prioritization
- Reporting/Analytics
- Response Management
- Search/Filter
- Tagging
- Third-Party Integrations

## Links

- [View Hiver Profile](https://www.getapp.sg/software/20502/hiver)
- [View Gmail Profile](https://www.getapp.sg/software/91602/gmail)
- [View Original Comparison](https://www.getapp.sg/compare/20502/91602/hiver/vs/gmail)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hiver vs Gmail Comparison | GetApp Singapore 2026","description":"Compare Hiver vs Gmail and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/20502/91602/hiver/vs/gmail","about":[{"@id":"https://www.getapp.sg/software/20502/hiver#software"},{"@id":"https://www.getapp.sg/software/91602/gmail#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/20502/91602/hiver/vs/gmail#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/20502/91602/hiver/vs/gmail#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Hiver","description":"Hiver is a modern, AI customer service platform designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports &amp; Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6ddd5c10-de35-43ad-8946-82a9d83e9641.png","url":"https://www.getapp.sg/software/20502/hiver","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/20502/hiver#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":147},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Gmail","description":"Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite). With 15GB of email storage provided for free, users can access Gmail as secure webmail, as well as via POP3 or IMAP4. \n\nGmail automatically sorts emails into separate, customizable tabs (e.g. Primary, Social, Promotions, Updates) which users can add or remove as desired. Both inbound and outbound messages can be translated into other languages in Gmail, where users can also respond to invites, track packages, and leave reviews, without leaving the app.\n\nStarring and custom color labels let users neatly organize email threads (conversations), while Google-powered search allows users to locate messages from any thread, quickly and easily. \n\nWith Gmail's Hangouts, users can instant message with others, as well as host video calls with up to 15 participants, straight from their inbox. The platform is accessible from any mobile device, via either native mobile apps for Android or iPhone/iPad, or via a native mobile web app.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eda6dc07-f977-4769-b6e2-56cf79a92724.png","url":"https://www.getapp.sg/software/91602/gmail","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/91602/gmail#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":13398},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.sg/compare/20502/91602/hiver/vs/gmail#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"Hiver vs Gmail","position":3,"item":"https://www.getapp.sg/compare/20502/91602/hiver/vs/gmail","@type":"ListItem"}]}]}
</script>