---
description: Compare FocalScope vs Sagicc and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: FocalScope vs Sagicc Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [FocalScope \<span\>vs\</span\> Sagicc](https://www.getapp.sg/compare/2052707/2059988/focalscope-1/vs/sagicc)

# Compare FocalScope vs Sagicc

Canonical: https://www.getapp.sg/compare/2052707/2059988/focalscope-1/vs/sagicc

> Detailed comparison between FocalScope and Sagicc. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | FocalScope | Sagicc |
| **Overall rating** | 5.0/5 | 4.4/5 |
| **Total Reviews** | 28 | 19 |
| **Starting Price** | US$9.00 | US$50.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### FocalScope

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Inbound Call Center
- Live Chat
- Monitoring
- Performance Management
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Sagicc

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Inbound Call Center
- Live Chat
- Monitoring
- Performance Management
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View FocalScope Profile](https://www.getapp.sg/software/2052707/focalscope-1)
- [View Sagicc Profile](https://www.getapp.sg/software/2059988/sagicc)
- [View Original Comparison](https://www.getapp.sg/compare/2052707/2059988/focalscope-1/vs/sagicc)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"FocalScope vs Sagicc Comparison | GetApp Singapore 2026","description":"Compare FocalScope vs Sagicc and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/2052707/2059988/focalscope-1/vs/sagicc","about":[{"@id":"https://www.getapp.sg/software/2052707/focalscope-1#software"},{"@id":"https://www.getapp.sg/software/2059988/sagicc#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/2052707/2059988/focalscope-1/vs/sagicc#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/2052707/2059988/focalscope-1/vs/sagicc#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"FocalScope","description":"FocalScope is a call center management software designed to help businesses connect agents with customers through live chat, phone, email, and social media networking sites. The platform enables managers to access the shared email ticket inbox and resolve cases on a unified interface.\n\nFocalScope allows teams to classify, prioritize, and transfer service tickets across folders using the drag and drop functionality. Supervisors can also switch between chat sessions and convert conversations into follow-up tickets. \n\nFocalScope offers an intelligent routing feature, which lets stakeholders automatically send chat requests to relevant individuals. Other features include click to dial, voicemail, call recording, phone queue management, and waiting greetings.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c586f049-6d1e-428f-8533-3b424bf3de9b.png","url":"https://www.getapp.sg/software/2052707/focalscope-1","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2052707/focalscope-1#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":28,"ratingValue":5.0},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Sagicc","description":"Sagicc is the omnichannel CX software that helps companies with the challenge of serving multitudes of customers well and in a timely manner.\n\nHow do we do it?\n\n1. Omnichannel\nTake control of all communication channels in a single interface (phone calls, emails, SMS, Facebook, Twitter, Instagram, Telegram, WhatsApp, chats on websites and mobile apps, forms and video calls).\n\n2. Automations with AI\nCombine the power of AI with tools designed to improve interactions with your customers. Implement our chatbots and voicebots with artificial intelligence to complement your service process and generate automated experiences through multiple channels (Sagicc Bot Builder, Business Rules, Bulk messaging and Customer Segmentation).\nEasy integration with your company’s CRM, ERP, and other information systems\n\n3. Supervision and data analysis\nSupervise your team in real time and you will also have a dashboard with statistics on the work and performance of each user.\nOur cloud platform collects data and measurements that allow companies to constantly improve their management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/50a95358-5f5d-4261-861b-b99509cb52eb.png","url":"https://www.getapp.sg/software/2059988/sagicc","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2059988/sagicc#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":19,"ratingValue":4.4},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"FocalScope vs Sagicc","position":3,"item":"https://www.getapp.sg/compare/2052707/2059988/focalscope-1/vs/sagicc","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/2052707/2059988/focalscope-1/vs/sagicc#breadcrumblist"}]}
</script>