---
description: Compare CitizenOne vs Astalty and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CitizenOne vs Astalty Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Social Work Case Management Software](/directory/1527/social-work-case-management/software) > [CitizenOne \<span\>vs\</span\> Astalty](https://www.getapp.sg/compare/2084684/2084846/citizenone/vs/astalty)

# Compare CitizenOne vs Astalty

Canonical: https://www.getapp.sg/compare/2084684/2084846/citizenone/vs/astalty

> Detailed comparison between CitizenOne and Astalty. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CitizenOne | Astalty |
| **Overall rating** | - | 4.8/5 |
| **Total Reviews** | 0 | 199 |
| **Starting Price** | €33.00 | A$30.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### CitizenOne

- Case Management
- Case Notes
- Client Management
- Contact Database
- Document Management
- Reminders
- Scheduling

### Astalty

- Ad hoc Reporting
- Calendar Management
- Case Management
- Case Notes
- Client Management
- Collaboration Tools
- Communication Management
- Contact Database
- Customizable Reports
- Document Management
- Email Alerts
- Employee Scheduling
- Home Health Care Management
- Monitoring
- Referral Tracking
- Reminders
- Scheduling
- Task Scheduling
- Time & Attendance
- Workflow Management

## Links

- [View CitizenOne Profile](https://www.getapp.sg/software/2084684/citizenone)
- [View Astalty Profile](https://www.getapp.sg/software/2084846/astalty)
- [View Original Comparison](https://www.getapp.sg/compare/2084684/2084846/citizenone/vs/astalty)

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