---
description: Compare Zendesk Explore vs Gladly and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Explore vs Gladly Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Dashboard Software](/directory/586/reporting-dashboard/software) > [Zendesk Explore \<span\>vs\</span\> Gladly](https://www.getapp.sg/compare/8201/106673/bime/vs/gladly)

# Compare Zendesk Explore vs Gladly

Canonical: https://www.getapp.sg/compare/8201/106673/bime/vs/gladly

> Detailed comparison between Zendesk Explore and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Explore | Gladly |
| **Overall rating** | 4.2/5 | 4.8/5 |
| **Total Reviews** | 22 | 139 |
| **Starting Price** | US$49.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Explore

- API
- Activity Tracking
- Ad hoc Reporting
- Customizable Reports
- Dashboard
- KPI Monitoring
- Monitoring
- Performance Metrics
- Private Dashboards
- Real-Time Data
- Reporting/Analytics

### Gladly

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Computer Telephony Integration
- Customer Complaint Tracking
- Dashboard
- Help Desk Management
- Natural Language Processing
- Performance Metrics
- Reporting/Analytics
- Support Ticket Management
- Transfers/Routing

## Links

- [View Zendesk Explore Profile](https://www.getapp.sg/software/8201/bime)
- [View Gladly Profile](https://www.getapp.sg/software/106673/gladly)
- [View Original Comparison](https://www.getapp.sg/compare/8201/106673/bime/vs/gladly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Explore vs Gladly Comparison | GetApp Singapore 2026","description":"Compare Zendesk Explore vs Gladly and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/8201/106673/bime/vs/gladly","about":[{"@id":"https://www.getapp.sg/software/8201/bime#software"},{"@id":"https://www.getapp.sg/software/106673/gladly#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/8201/106673/bime/vs/gladly#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/8201/106673/bime/vs/gladly#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Zendesk Explore","description":"Zendesk Analytics is reporting and analytics software that helps users understand what’s happening with their customers so they can do more of what works and less of what doesn’t. Zendesk Analytics is offered as part of the Zendesk service suite. The solution provides access to on demand reports and dashboards, leveraging  machine learning capabilities to provide insights into customer engagements. Users can have in-depth visibility into all key aspects of their business such as support tickets, phone interactions, and live chat conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2ae1999d-8a4e-4daa-bdca-d072a9935d4b.png","url":"https://www.getapp.sg/software/8201/bime","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/8201/bime#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":22,"ratingValue":4.2},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android"},{"name":"Gladly","description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate &amp; Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/71e82bfb-71b8-4819-826c-6c23d03c49fe.jpeg","url":"https://www.getapp.sg/software/106673/gladly","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/106673/gladly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":139,"ratingValue":4.8},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Dashboard Software","position":2,"item":"/directory/586/reporting-dashboard/software","@type":"ListItem"},{"name":"Zendesk Explore vs Gladly","position":3,"item":"https://www.getapp.sg/compare/8201/106673/bime/vs/gladly","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/8201/106673/bime/vs/gladly#breadcrumblist"}]}
</script>