---
description: Compare SugarCRM vs Sprout Social and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SugarCRM vs Sprout Social Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [SugarCRM \<span\>vs\</span\> Sprout Social](https://www.getapp.sg/compare/8270/20453/sugarcrm/vs/sprout-social)

# Compare SugarCRM vs Sprout Social

Canonical: https://www.getapp.sg/compare/8270/20453/sugarcrm/vs/sprout-social

> Detailed comparison between SugarCRM and Sprout Social. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SugarCRM | Sprout Social |
| **Overall rating** | 3.8/5 | 4.4/5 |
| **Total Reviews** | 410 | 606 |
| **Starting Price** | US$59.00 | US$199.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SugarCRM

- API
- Activity Tracking
- Brand Tracking
- CRM
- Collaboration Tools
- Content Management
- Customer Engagement
- Customer Social Profiles
- Customizable Reports
- Dashboard
- Engagement Tracking
- Monitoring
- Multi-Channel Marketing
- Performance Metrics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Social Media Monitoring
- Workflow Management

### Sprout Social

- API
- Activity Tracking
- Brand Tracking
- CRM
- Collaboration Tools
- Content Management
- Customer Engagement
- Customer Social Profiles
- Customizable Reports
- Dashboard
- Engagement Tracking
- Monitoring
- Multi-Channel Marketing
- Performance Metrics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Social Media Monitoring
- Workflow Management

## Links

- [View SugarCRM Profile](https://www.getapp.sg/software/8270/sugarcrm)
- [View Sprout Social Profile](https://www.getapp.sg/software/20453/sprout-social)
- [View Original Comparison](https://www.getapp.sg/compare/8270/20453/sugarcrm/vs/sprout-social)

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