---
description: Compare NiCE CXone vs Gong and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NiCE CXone vs Gong Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [NiCE CXone \<span\>vs\</span\> Gong](https://www.getapp.sg/compare/8391/115403/incontact-call-center-software/vs/gong-io)

# Compare NiCE CXone vs Gong

Canonical: https://www.getapp.sg/compare/8391/115403/incontact-call-center-software/vs/gong-io

> Detailed comparison between NiCE CXone and Gong. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Gong |
| **Overall rating** | 4.2/5 | 4.8/5 |
| **Total Reviews** | 582 | 561 |
| **Starting Price** | US$110.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### NiCE CXone

- AI/Machine Learning
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Dashboard
- Email Alerts
- Email Management
- Employee Scheduling
- File Transfer
- Multi-Channel Communication
- On-Demand Recording
- Performance Management
- Performance Metrics
- Recording
- Reporting/Analytics
- Workflow Management

### Gong

- AI/Machine Learning
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Dashboard
- Email Alerts
- Email Management
- Employee Scheduling
- File Transfer
- Multi-Channel Communication
- On-Demand Recording
- Performance Management
- Performance Metrics
- Recording
- Reporting/Analytics
- Workflow Management

## Links

- [View NiCE CXone Profile](https://www.getapp.sg/software/8391/incontact-call-center-software)
- [View Gong Profile](https://www.getapp.sg/software/115403/gong-io)
- [View Original Comparison](https://www.getapp.sg/compare/8391/115403/incontact-call-center-software/vs/gong-io)

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